IT Technician – Supportive Secondary School in Gloucestershire

We are currently recruiting for a reliable technically capable and customer-focused IT Technician to join the IT team of a well-established secondary school in Gloucestershire.

This is an excellent opportunity for an IT professional who enjoys working in an education environment and wants to play an important role in ensuring staff and students have access to reliable effective and secure technology.

Working as part of the schools IT support team you will provide day-to-day technical assistance across the school. You will work closely with teaching and administrative staff to resolve technical issues and ensure classroom technology is operating effectively.

Your responsibilities will include:

• Providing first and second-line technical support to staff and students

• Diagnosing and resolving hardware software and connectivity issues

• Installing configuring and maintaining desktops laptops tablets and peripherals

• Supporting Microsoft 365 Microsoft Teams and other education technology

• Managing user accounts passwords and access permissions

• Assisting with Active Directory and device management

• Supporting interactive displays classroom AV and meeting room technology

• Installing and deploying software and operating system updates

• Maintaining accurate IT asset and equipment records

• Responding to helpdesk requests and ensuring issues are resolved efficiently

• Supporting printers scanners projectors and other peripheral equipment

• Assisting with network troubleshooting and connectivity issues

• Helping maintain a secure and well-managed IT environment

• Supporting IT projects equipment upgrades and new technology installations

• Producing and maintaining technical documentation where required

We are looking for someone who:

• Has previous IT support or technician experience

• Has strong troubleshooting and problem-solving skills

• Is confident supporting Windows-based systems

• Has experience with Microsoft 365 and Microsoft Teams

• Can communicate technical information clearly to non-technical users

• Is organised and able to prioritise competing requests

• Can work independently while contributing effectively to a team

• Has a patient and approachable manner when supporting staff and students

• Has an understanding of IT security and data protection

• Previous experience within a school or education setting would be advantageous

The school is committed to providing an excellent learning environment and recognises the importance of reliable technology in supporting teaching and learning.

You will join a supportive team where professional development is encouraged and where your contribution will have a direct impact on the day-to-day experience of both staff and students.

If you are an enthusiastic IT Technician looking for your next opportunity in Gloucestershire please submit your updated CV as soon as possible.