IT Technician | Secondary School in Manchester

ICT / IT Support Technician

Location: Manchester

Ofsted Rating: Outstanding

School Type: Secondary School & Sixth Form (Co-educational)

Contract: Full-Time Permanent (37 hours per week)

An Ofsted-rated Outstanding secondary school and Sixth Form in Manchester is seeking a proactive tech-savvy and solution-focused IT Support Technician to join their dynamic Network & Infrastructure team. This is an exciting opportunity for an IT professional whether an experienced systems support specialist or an enthusiastic IT graduate/apprentice looking to build a career in educational technology to play a hands-on role in maintaining and enhancing the digital infrastructure powering modern learning.

About the Role

As an IT Support Technician you will be a vital operational partner to both staff and students maintaining a seamless digital learning environment. Working alongside the Network Manager you will manage first- and second-line technical support troubleshoot hardware and software issues across classrooms and administrative suites and support the rollout of cloud-based ed-tech network security and interactive media tools.

• Start Date: Immediate or upcoming term

• Environment: A flagship co-educational secondary school celebrated for academic ambition cutting-edge digital learning initiatives and modern computing suites

• Culture: A collaborative supportive and forward-thinking technical team where innovation professional development and technical curiosity are actively encouraged

Key Responsibilities

• Helpdesk & End-User Support: Deliver responsive friendly 1st and 2nd line technical support for staff and students resolving desktop laptop tablet and peripheral issues efficiently.

• Hardware & Infrastructure Care: Diagnose repair and maintain hardware assets including workstations interactive displays audio-visual equipment printers and network devices.

• Software & OS Deployment: Configure image and deploy new devices; install software packages and updates; and maintain user accounts across active directory and cloud platforms (e.g. Microsoft 365 Google Workspace for Education).

• Network & Security Maintenance: Assist with basic network administration cabling user permissions device management (MDM) and routine data backups while maintaining strict cybersecurity protocols.

• Classroom & Event Prep: Ensure ICT suites AV systems and mobile laptop carts are prepped for daily instruction examinations assemblies and school events.

Requirements

• Proven technical support experience in IT service desk operations hardware maintenance or desktop support (experience within an educational public sector or enterprise setting is desirable).

• Strong working knowledge of Windows/macOS/Chrome operating systems Microsoft 365 / Google Workspace administration and standard hardware installation.

• Practical understanding of basic network principles (TCP/IP DHCP DNS Wi-Fi configuration) and Active Directory user management.

• Excellent technical troubleshooting skills coupled with strong interpersonal communication and a helpful customer-focused mindset.

• Ability to prioritize service requests calmly in a fast-paced environment while upholding strict safeguarding and data security standards.

Salary & Benefits

• Pay Scale: Support Staff Scale (commensurate with technical experience).

• Local Government Pension Scheme (LGPS) generous holiday entitlement ongoing technical certifications/training support and access to school health and wellbeing benefits.

How to Apply

If you are a dedicated tech-minded professional eager to deliver outstanding IT support at a premier secondary school in Manchester we would love to hear from you. Please submit your application as soon as possible for consideration.