IT Systems Engineer

• Suffolk County Council
• Address: Endeavour House Ipswich Suffolk IP1 2BX hybrid working
• Salary: 34434 per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract:Permanent

This role is not eligible for visa sponsorship due to the associated salary level which does not meet the minimum requirements for a Skilled Worker visa

At Suffolk County Council collaboration is at the heart of what we do. As a Systems Engineer in the IT Team youll work with colleagues partners and communities to build trust share ideas and deliver services that make a lasting impact.

Reimagine the possibilities.

Your role and responsibilities

This is a technical support role underpinning the Adult Social Care and Public Health & Communities & Public Safety directorates. As such you will need to be a strong communicator with solid demonstratable troubleshooting abilities. Knowledge of the ITIL best practice framework coupled with a proven background in supporting line of business applications and associated technologies.

• On a daily basis you will provide Business as Usual (BAU) support to key business applications supporting stakeholders of all levels.
• Progressing support calls and keeping the end user updated.
• Youll be collaborating with other IT colleagues in different departments to resolve issues and find / implement solutions.
• You may be required to use your extensive skills implementing new solutions guided by the Project Team.

Although the role is mainly BAU support both Suffolk County Council and IT are fast changing environments so there are always opportunities to collaborate with the wider teams implementing new technologies.

You will need

• to be an adaptable communicator with excellent customer service skills with the ability to focus on the issue in hand while under pressure
• experience working in an operational support role with line of business systems and databases
• experience of using varying technologies or applications including the Microsoft suite
• to be both resourceful and resilient during times of fast paced change while keeping in line with established policies and processes.

It would be desirable to have previous experience of LiquidLogic and packaging in Systems Centre Configuration Manager (SCCM) but by no means essential as training will be given.

You can view a full list of requirements in theJob and Person Profile please see the how to apply section you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service as part of the Corporate Services directorate provides and supports Suffolk County Councils technology requirements. You will be working alongside experts in network server storage applications devices cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment. We work from Endeavour House in Ipswich and the expectation is that youll be in the office at least 2 days per week.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Tam Sedgwickfor a casual conversation. You can contact them by calling or emailing

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statement indicating how you meet each of the criteria in the Person Profile sectionof theJPP.

• You should use theSupporting Statement template (Word).
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 4 -Upload a CV (Curriculum Vitae) (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date:11.30pm19 July 2026.

Interview date: Week commencing 3 August 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid