IT Support Technician Wanted for a Buckinghamshire Academy!

Nestled in the heart of the Chiltern Hills within the historic village of High Wycombe a forward-thinking secondary academy is looking for a skilled proactive IT Technician to join their technical support team on a permanent full-time basis starting as soon as possible.

In this hands-on and varied role you will be the go-to technical expert for staff and students ensuring that our classrooms modern network infrastructure and digital learning tools operate seamlessly every day in a scenic rural setting.

Working under the direction of the Network Manager the IT Technician will provide first- and second-line technical support across the academy. You will troubleshoot hardware and software issues maintain device inventories set up audio-visual equipment and help drive digital learning initiatives forward.

• Helpdesk & Incident Support: Diagnose and resolve 1st and 2nd-line hardware software network and printer faults logged via the internal helpdesk system.

• Hardware & Device Maintenance: Image configure and repair desktop PCs laptops Chromebooks tablets and interactive classroom touchscreens.

• Network & Account Administration: Manage Active Directory / Google Workspace user accounts password resets email distribution lists and basic network permissions.

• AV & Classroom Tech Setup: Support teachers with audio-visual equipment projectors video conferencing tools and presentation setups for daily lessons and school events.

• Software Deployment: Install update and manage educational software packages and licenses across school workstations using deployment tools.

• Asset Management & Documentation: Keep the hardware asset register up to date manage IT consumable stock and maintain clear internal technical documentation.

• Tech-Driven Environment: A modern secondary academy set in a beautiful village location that heavily invests in cutting-edge classroom technology.

• Competitive Salary: A stable annual salary of(dependent on relevant technical certifications and experience).

• Contract & Benefits: Full-time year-round contract featuring regular working hours generous holiday allowance and a robust local government pension scheme.

• Perks & Career Growth: Free on-site staff parking alongside structured training paths for network and systems administration certifications.

• Technical Background: Proven experience working in a dedicated IT support role helpdesk environment or school technical team.

• Core IT Knowledge: Solid troubleshooting skills across Windows OS macOS ChromeOS Microsoft 365 / Google Workspace and basic TCP/IP networking concepts.

• Problem-Solving Mindset: A logical methodical approach to diagnosing technical issues with a strong customer-service orientation.

• Interpersonal Skills: Friendly patient and able to explain technical concepts clearly to non-technical teachers and students.

• Compliance Requirement: An enhanced DBS check registered on the Update Service (or a readiness to complete a clearance process prior to starting).

Ready to put your technical skills to work in a vibrant rural educational setting Submit your CV today to secure an interview and technical walkthrough!