IT Support Technician

Watson Woodhouse & Macks Solicitors are national law firms with Head Quarters based in Middlesbrough serving clients throughout the UK and further afield in an array of legal areas. With a history stretching back over 30 years we have developed an outstanding reputation which has been recognised for our high-quality advice and first-class personal are a business that is passionate about empowering unrivalled industry talent and enabling them to pursue their ambitions. As a firm we endeavour to develop our people whilst encouraging them to teach and coach one another. As we continue to grow and become the law firm of choice in our regions we believe it is crucial to retain our family culture driving our firms forward to business expansion we have implemented a Talent Team that is purely dedicated to our employees; it is their duty to source retain and invest in our inhouse this sounds like a vision you would like to be a part of and you meet the requirements of the role described wed be delighted to hear from you. Join Our IT TeamWere looking for a proactive and organised IT Support Technician to join our IT team and help ensure colleagues across the firm have the technology and support they need to work our multisite legal practice youll provide first line and routine second line IT support maintaining devices user accounts Microsoft 365 services and office technology. Youll play an important role in keeping our systems secure reliable and running smoothly while delivering a responsive and professional support service to is an excellent opportunity for someone who enjoys troubleshooting technical issues learning new technologies and making a real difference to the day to day operation of the RoleAs an IT Support Technician youll be the first point of contact for IT support across the firm assisting colleagues via our service desk telephone email and in diagnose and resolve a wide range of technical issues manage IT service requests prepare equipment for new starters support Microsoft 365 technologies and help maintain a secure and efficient IT closely with the IT Manager and IT Systems Administrator youll also assist with system maintenance device management and continuous improvements to the firmsIT Responsibilities To provide first-line and routine second-line IT support to users across the firm via the service desk email telephone and in log manage update and resolve incidents and service requests in the firms ticketing system within agreed service troubleshoot hardware software printing login access telephony meeting room and connectivity issues. To escalate more complex incidents recurring issues or major problems to the IT Manager or the IT Systems Administrator as build configure deploy maintain and replace desktops laptops printers mobile devices and related peripheral equipment. To support Microsoft 365 services including Outlook Teams OneDrive SharePoint and standard desktop assist with Entra ID Active Directory Intune and endpoint administration for standard user carry out joiner mover and leaver processes including user creation permissions MFA setup device allocation equipment collection and access maintain accurate records for IT assets equipment stock licenses and standard configuration information. To support office technology including printers photocopiers meeting room equipment and telephony assist with routine checks patching updates and scheduled maintenance support cyber security operations by applying standard security controls reporting suspicious activity assisting with endpoint checks and following agreed security work with third-party suppliers and support providers were required under the direction of the IT YouYoull enjoy solving technical problems have a methodical approach to your work and take pride in providing reliable support to -Level in Information Technology or equivalent practical experience. Good knowledge of Microsoft 365 and Windows desktop environments. Understanding of user account administration password management and access troubleshooting and analytical to communicate technical information clearly to colleagues with varying levels of IT organisational skills with the ability to prioritise competing attention to detail and commitment to following IT security Experience in an IT Support Service Desk or Technical Support with Microsoft Intune Entra ID (Azure AD) and endpoint supporting users across multiple office with legal software document management or case management of Cyber Essentials and secure IT using Freshservice or another IT Service Management We OfferCompetitive salary33 days annual leave including bank holidaysAdditional birthday leaveCompany pension schemeStaff discount on legal servicesLong service recognition