IT Support Technician

IT Support Technician

Full time - Permanent - 35 hours per week

Salary: 32074

Hybrid: minimum of 2 days a week in London office

Closing date for applications: Sunday 4th October 2026 (23.59pm)

Interviews will take place - in-person - week commencing 12th October 2026

About Us

Founded in 1997 GamCare is one of the leading providers of information advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline delivers free treatment services across multiple regions in Great Britain and raises awareness about gambling harms through a variety of prevention-based programmes.

The Role

Are you a keen problem-solver who enjoys helping colleagues get the best from technology Were looking for an IT Support Technician to provide friendly responsive support across GamCare.

As a key member of the IT team youll be the first point of contact for day-to-day IT queries helping staff access the tools systems and support they need to deliver services for people affected by gambling harms.

Youll support the service desk troubleshoot hardware software and access issues assist with Microsoft 365 administration and help build upgrade and roll out laptops and mobile devices within a secure reliable IT environment.

About You

Youll bring relevant experience of working on an IT helpdesk service desk or IT support environment. Youre approachable organised and technically minded. You can diagnose issues explain technical information clearly and provide excellent customer service to colleagues with varying levels of technical confidence.

You have working knowledge of Microsoft 365 administration Windows devices user account management device setup and general troubleshooting. Experience with laptops mobile phones printers networks and common business applications would be beneficial alongside an understanding of cyber security good practice.

You can manage competing priorities keep accurate records and follow issues through to resolution. Collaborative and proactive youre motivated by using your technical skills to support colleagues and help improve GamCares IT service.

Key Responsibilities

• Provide first-line IT support to colleagues responding to service desk requests in a timely professional and customer-focused manner.
• Troubleshoot and resolve hardware software access and connectivity issues escalating more complex problems where required.
• Support Microsoft 365 administration including user accounts permissions groups mailboxes and basic application support.
• Build configure upgrade and maintain laptop PCs mobile devices and other IT equipment in line with organisational standards whilst maintaining accurate records of IT assets support requests and device allocations.
• Support small-scale IT rollouts projects and service improvements helping ensure changes are well planned and communicated.
• Promote good cyber security practice safe use of systems and effective adoption of technology across GamCare.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme 24-hour support
• Premium access to the CALM app for you and up to 5 dependents

This role requires a Basic DBS

GamCare are committed to offering the best support to people affected by gambling harms as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesnt discriminate based on race religion gender age sexuality gender identification or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances so candidates outside of the UK or who dont have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process please contactand the team will be happy to help.