IT Support Specialist (UK)

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantagedomain dominance. The companys products are powered by Coherent Distributed Networks (CDN) empowering warfighters commercial air operators and border protection teams to act faster adapt rapidly and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors including 8VC Accel and Valor Equity Partners. The company is headquartered in Los Angeles with offices in Washington D.C. San Francisco San Diego Seattle and London. For more information please visit .

Role Overview:

As an IT Support Specialist at our vibrant London headquarters you will serve as the primary point of contact for all local IT this hands-on role youll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues managing hardware and software provisioning and maintaining the overall IT environment. Youll work closely with the IT team and contribute to company-wide IT initiatives infrastructure upgrades and process improvements in a dynamic fast-paced workplace.

Responsibilities:

• Deliver responsive white-glove technical support to executive leadership senior stakeholders and the broader company via ticketing system email phone and in-person support
• Diagnose and resolve hardware software and network issues across Windows macOS and Linux environments minimizing business disruption
• Provide hands-on support for critical meetings including video conferencing systems presentation technology and collaboration platforms
• Support onboarding and offboarding including account provisioning device setup and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf overseeing device enrollment configuration profiles compliance policies patch management and endpoint security controls
• Provision and manage user accounts email and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to broader IT initiatives including system upgrades infrastructure improvements and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
• Work full-time onsite Monday-Friday

Minimum Requirements:

• Bachelors degree in information technology Computer Science or related technical discipline (or equivalent practical experience)
• 4 years of hands-on experience in IT support endpoint administration or corporate IT operations
• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced high-visibility environments
• Strong interpersonal and communication skills with experience supporting stakeholders across varying levels of the organization
• 2 years of experience architecting administering and maintaining enterprise MDM environments using Microsoft Intune and Jamf including device enrollment compliance enforcement and security policsy configuration
• Experience supporting video conferencing systems (Zoom Teams Rooms conference room AV)

Preferred Requirements:

• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High Azure Government or AWS GovCloud
• Familiarity with FedRAMP-compliant collaboration and security platforms (e.g. ZoomGov Slack Gov Zscaler Threat Locker Microsoft Defender for Government)
• Working knowledge of compliance-driven frameworks such as NIST 800-171 CMMC or similar regulatory standards
• Jamf 200/300/400 certification
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted systems

Why CHAOS

• Health Benefits: private medical dental and vision benefits (for employees & dependents) will be 100% paid for by the company
• Additional benefits: 5% pension match
• Compensation Components: competitive base salaries generous pre-IPO stock option grants relocation assistance (coming soon!) annual bonuses
• Team Growth: 250 employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus equity and benefits. If your compensation requirements fall outside of the range we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations.

#LI-onsite