IT Support Specialist

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

Were looking for a curious hands-on IT Support Specialist to join our lean IT team in the London office. This isnt a traditional helpdesk role - youll be doing a bit of everything including end-user support networking security and system administration (which will provide you with exposure to many systems and technologies)

About the role

Youll be responsible for on-site and remote end-user support administration of our core IT systems (Google Workspace Notion Slack Jira and more) managing access and devices across a mostly macOS environment and contributing to internal tooling projects.

You will

• Manage macOS devices via Kandji MDM - deployments policies and our custom OpenVPN setup.
• Act as the gatekeeper for access management - onboarding offboarding SSO and permissions.
• Provide in-person and remote AV support for meeting rooms all-hands event spaces and office technology.
• Support Slack and Jira-based IT requests triage issues and resolve them efficiently.
• Document runbooks processes and internal guides clearly and consistently.
• Support 25 Windows devices via Intune users (alongside our primary macOS environment).
• Use available platforms to automate common requests and reduce toil.
• Be required to work on-call shifts from time to time to provide emergency support (a rota will be agreed in advance).

About You:

• Genuinely passionate about live music and events.
• Detail-obsessed. You catch errors before they go live and treat QA as a craft not a checkbox.
• Organised and dependable comfortable juggling multiple tasks without dropping quality.
• A self-starter who takes ownership of tasks end-to-end with minimal oversight.
• Comfortable adapting as priorities shift automation scales and the scope of the role evolves.
• Collaborative by nature.

Youll need

Core IT skills

• Solid macOS software/hardware support.
• Experience with MDM tools (Kandji Jamf Intune or similar).
• Identity and access management - Google Workspace SSO and other SaaS platforms.

Mindset

• You ask why does this keep happening before closing a ticket.
• Youre comfortable with ambiguity and can prioritise without hand-holding.
• You write things down - runbooks notes decisions.
• You want to understand how things work not just fix symptoms.

Nice to Have

• Curiosity about AI-assisted development tools (Claude Code Copilot etc.).
• Networking fundamentals: VLANs firewalls switches VPN concepts.
• Any Slack bot webhook or internal tooling project youve built - even a small one.
• Scripts & automation - you dont need to be a software engineer but you should be comfortable writing and maintaining scripts helping with daily tasks.

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of London with possible travel across our markets
• Remote friendly
• Competitive pension plan
• Gympass membership
• 28 days of annual leave bank holidays
• Responsibility from day one and professional and personal growth
• Great work environment with a fun international team of talented people to work with!