IT Support Specialist

Work Location:

Hours:

Line of Business:

Pay Details:

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions including pay details for this role.

Job Description:

within Europe and globally.

The role partners with technology and business stakeholders to identify assess monitor report and mitigate technology risks while supporting compliance with enterprise policies regulatory requirements and industry best practices.

The successful candidate will contribute to:

• Technology Risk Management

• Technology Governance and Controls

• Operational Resilience

• Disaster Recovery Governance and Testing

• Regulatory Compliance and Risk Assessments

• Audit and Regulatory Remediation

• Executive and Board-Level Reporting

• Risk Assessment and Control Self-Assessment Activities

• Continuous Improvement of the Technology Control Environment

Technology Controls Office Role Profile

The TCO Europe Specialist is required to work closely with both the local and international technology business and governance teams by providing guidance on technology risk management resilience governance regulatory requirements and control minimise the risk exposure of TD Securities and TD Bank Group (TDBG)within Europe and globally.

The role supports the development and maintenance of a strong technology control environment through proactive risk identification governance oversight regulatory compliance activities control assessments audit coordination resilience program and executive reporting

Core IT Risk & Control duties and accountabilities

Technology Risk Governance and Controls

• Provide subject matter expertise and guidance on technology risk governance controls operational resilience and regulatory compliance. Support the identification assessment escalation and management of technology risks issues and control gaps.

• Review existing and proposed technology practices technology processes services and control frameworks to identify opportunities to strengthen the control environment. t

• Support governance committees and management forums through risk reporting metrics dashboards and management information.

Operational Resilience & Disaster Recovery

• Support the governance and oversight of operational resilience and disaster recovery programs

• Coordinate resilience testing recovery exercises simulation events and lessons learned activities.

• Assess compliance with enterprise resilience standards and applicable regulatory expectations.

• Drive continuous improvement initiatives to strengthen resilience capabilities recovery readiness and testing maturity.

Regulatory Compliance Audit & Governance

• Support regulatory compliance initiatives including DORA Operational Resilience EBA Guidelines and other applicable technology risk requirements.

• Coordinate responses to regulatory reviews examinations and information requests.

• Support internal and external audits through stakeholder coordination evidence gathering issue management and remediation tracking.

• Monitor emerging technology cybersecurity resilience and regulatory requirements and assess potential impacts to the organization.

• Develop and track remediation plans for audit findings regulatory actions and identified control deficiencies.

Knowledge Sharing / Management

• Promote the use of knowledge management processes and tools.

• Share / leverage successful products processes and best practices across TD Bank Group (TDBG) Technology

• Drive initiatives to proactively support knowledge sharing within the TDBG Technology organisation business and corporate leadership teams.

• Contribute to continuous improvement by leveraging quality improvement methodologies (Six Sigma Voice of Customer etc.)

• Continuously enhance knowledge/expertise and keep current with industry trends and certifications.

• Continuously enhance knowledge of the TD application systems and infrastructure components that can contribute to effective service delivery.

• Work with global colleagues to maintain a knowledge base of regulatory requirements and best practices.

Must haves Experience & Knowledge

• Experience in Technology Risk Management Technology Controls Technology Governance or Operational Resilience within a financial services or regulated environment. Experience in developing and presenting technology risk resilience and governance reporting to senior management and executive forums.

• Experience supporting audits regulatory reviews compliance activities and remediation programmes. Experience supporting Disaster Recovery Operational Resilience Business Continuity or Technology Resilience initiatives.

• Experience supporting regulatory programmes and responses including DORA Operational Resilience EBA Guidelines ICT Risk Management MiFID II and other applicable regulatory frameworks.

• Ability to identify assess manage and communicate technology risks issues and control gaps.

• Ability to work independently manage competing priorities and perform effectively in a dynamic environment. Experience in implementing guidelines standards and procedures.

• Excellent written and verbal communication skills.

• Strong problem solving and analytical skills.

• Strong project management and team management skills

Nice to have - Experience & knowledge

• Experience with Artificial Intelligence (AI) governance risk management and responsible AI frameworks.

• Experience leveraging Microsoft Copilot Copilot Studio Copilot Agents or other AI-enabled productivity and automation solutions.

• Experience with Governance Risk & Compliance (GRC) platforms and risk tooling.

• Experience with cloud governance cloud controls and emerging technology risk.

• Third-Party Risk Management Outsourcing Risk and ICT Supplier Oversight.

• Cybersecurity Governance Security Risk Management or Security Control Frameworks.

• Knowledge of data governance data management and data protection frameworks.

Who We Are

TD Securities is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits including medical coverage paid time off career development and reward and recognition programs.

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.