Job Description

1st Line IT Support Technician

Looking for your next step in IT Support An established and growing business in Boroughbridge North Yorkshire is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25000 - 28000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.

This is far more than a traditional helpdesk role. Youll provide first-line support to users across the business while gaining hands-on exposure to infrastructure networking virtualisation and security technologies. Working alongside experienced IT professionals youll have the opportunity to develop your technical skills contribute to infrastructure improvement projects and build a long-term career within a collaborative IT team.

What youll be doing

• Providing 1st Line IT support to users across the business with opportunities to assist on 2nd Line support issues
• Diagnosing and resolving hardware software and user account issues
• Supporting Windows 11 desktops and laptops
• Assisting with Windows Server and virtualisation administration
• Supporting networking infrastructure and connectivity
• Assisting with firewall administration and endpoint security solutions
• Supporting a range of business devices and operational systems
• Assisting with IT infrastructure maintenance and continuous improvement projects
• Delivering excellent face-to-face and remote customer support

What were looking for

Were looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service.

Ideally youll have exposure to:

• Windows 11
• Windows Server
• Virtualisation technologies (such as Hyper-V)
• Networking fundamentals
• Hardware support and troubleshooting
• General IT infrastructure
• Endpoint security solutions

Experience with firewall technologies physical security systems or business-critical operational systems would be beneficial but isnt essential as training and development will be provided.

Whats on offer

• Excellent opportunities to develop into Infrastructure and 2nd Line Support
• Exposure to a broad and varied IT environment
• Supportive team with ongoing training and development
• 30 days holiday (inclusive of Bank Holidays)
• Healthcare benefit
• On-site parking
• Long-term career progression within an established business

If youre looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities wed love to hear from you.