IT Support Engineer

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. Were hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast and IT needs to keep pace. That means onboarding at scale automating repetitive work (including with Claude) and improving the day-to-day employee experience. Youll handle support across our mostly macOS environment and help with the operational work that lets us scale. Youll work closely with IT Engineering and Security with room to grow into more technical infrastructure work over time. This isnt a scripted support role. Youll have real ownership use your judgment to improve our processes and grow with the team as we scale.

• Triage and resolve issues across hardware software networking and accounts mostly through our ticketing system plus Slack and in-person
• Diagnose and fix issues across macOS ChromeOS iOS Android and our core SaaS platforms (Google Workspace Slack GitHub Atlassian)
• Troubleshoot device issues including enrollment configuration profiles and policy enforcement
• Support access management and employee lifecycle workflows (onboarding offboarding reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology AV systems conference rooms and printers
• Communicate clearly with users at every technical level
• Write and maintain internal documentation including runbooks how-to guides and knowledge base articles
• Spot patterns in support requests surface recurring issues and flag opportunities to automate
• Help streamline onboarding and other high-volume operations as we scale
• Contribute to automation efforts
• Maintain and improve device management identity and access systems
• Write scripts (Bash Python) to automate repetitive tasks

• Hands-on IT support experience ideally in a fast-paced environment
• Experience supporting macOS endpoints and comfortable supporting ChromeOS iOS and Android
• Experience with Google Workspace administration
• Experience with Slack administration including workspace management permissions and troubleshooting
• Experience supporting and administering other SaaS tools
• Understanding of identity and access fundamentals: SSO MFA directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Basic scripting (Bash or Python) for automation
• Strong troubleshooting skills with a methodical and persistent approach
• Clear communicator who enjoys helping people solve problems
• Take ownership of problems and follow through until theyre resolved

• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS DHCP VPNs
• Experience with IT projects beyond day-to-day support such as migrations tool rollouts or process redesigns
• Experience using AI tools to improve personal or team productivity
• Interest in developing deeper technical skills and taking on more complex systems administration over time

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.