IT Support Apprentice
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Monthly Salary:
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Job Summary
As our IT Support Apprentice your main responsibilities will be:
- Provide IT consulting and customer support for mobile devices
- Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
- Support field service solutions / applications / hardware
- Support on-site AV solutions and systems
- User administration
- Provide customer support solutions
- Support customer support applications
- Participate in customer support drop-in sessions
- Installing and setting up hardware and software
- Provide Office 365 Administration & support
- Resolve customers IT problems via telephone remote control or in person
- Maintaining asset register records
- Assisting in the roll out of new IT procedures
- Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
- To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed including the introduction of new technologies into the department and the Bosch Group
- To create maintain and participate in the departmental knowledgebase and documentation process.
Qualifications :
Key Qualities:
- Communicate and interact openly with customer focus friendly and constructively with customers local and remote colleagues
- Good listening skills
- Able to work independently as well as in a team
- State own opinions proactively to others
- Ability to learn on the job
- Contribute ideas to process and service improvement initiatives
- Openness to ideas; willing to listen to suggestions from others and try new ideas
- Work with others and seek the opinions of others to reach a creative solution
- Show passion and ability to drive change within the organisation
Additional Information :
Working Hours: 39.5 hours a week; Mon Thurs 08.00 - 17.00 and Fri 08.00 - 16.30 with a 1 hour unpaid break
Location: Cotswold Way Worcester WR4 9SW (this is an office-based role)
The Apprenticeship criteria can be found here
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
