IT Subcluster Lead

The IT Subcluster Lead is responsible for managing IT support services within a specific subcluster ensuring alignment with regional and global IT strategies. Reporting to the IT Regional Cluster Lead this role involves leading a team of IT support professionals delivering high-quality services and addressing local IT challenges. The ideal candidate will have strong technical expertise leadership skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Subcluster IT Support: Implement regional IT support strategies within the subcluster ensuring alignment with local business needs and objectives.
• Team Leadership: Lead and develop a team of IT support professionals fostering a collaborative and high-performance culture. Ensure the team is well-trained and equipped to provide excellent support.
• Service Management: Manage the delivery of IT support services ensuring adherence to SLAs and KPIs. Continuously evaluate and improve service delivery processes.
• Local Stakeholder Engagement: Act as the primary IT support contact for local stakeholders. Build strong relationships to understand and address their IT requirements.
• Incident Resolution: Lead local incident and problem management efforts minimizing impact on business operations. Facilitate effective communication and resolution of IT issues.
• Resource Allocation: Manage subcluster IT resources including personnel and technology to meet operational needs efficiently.
• Compliance and Security: Ensure compliance with local regulations and company policies. Collaborate with regional and global teams to maintain security standards.

Education and experience:

• Bachelors degree in Computer Science Information Technology or related field. A Masters degree is a plus.
• 8 years of experience in IT support or service management with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure systems and support tools.
• Experience with ITSM frameworks (e.g. ITIL) and service management platforms.
• Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
• Excellent communication negotiation and interpersonal skills.

Skills and behavioral competencies:

• Result orientation influence & impact
• Empowerment & accountability
• Team spirit building relationships collective accountability
• Strong leadership capability executing as appropriate in the areas of responsibility
• Excellent oral and written communication skills including the ability to explain technology solutions in business terms establish rapport and persuade others

Language skills:

• English

• The UK annual base salary reasonably expected to be paid for this new hire is 45000 - 64000. Actual compensation will be determined based on factors such as skills experience qualification and internal equity and can ultimately be more or less than the posted salary range.
• At least 16 weeks of maternity paternity and co-parenting leave subject to local regulations and company policy.
• Access to an employee training platform.
• Free physical and psychological wellbeing sessions.

Additional Information:

• Location: Wrexham UK
• This position requires a regular on-site presence with some flexibility for home working
• Ability to travel internationally as required