IT Service Manager

WHY WORK AT JOE & THE JUICE

JOE & THE JUICE is a people-centric food and beverage company built around culture not just juice sandwiches coffee and much more. When joining us you step into a high-energy community where the music is loud the bar is your stage and your personality matters as much as your skills.

We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

For us this means that when you choose a cup-half-full mindset welcome people from every background build real friendships across the bar by creating great guest experiences and use every shift as a chance to learn something new you become more than just a Juicer; like us you continue to search and find purpose and meaning in what you do.

From your first day youll be part of an international network of Juicers who support each other celebrate wins together and push each other to grow. You will learn by doing move through a clear Moneyball career path and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).

If you love fast-paced service music people and the idea of turning a job into a lifestyle JOE can become a place to build skills friendships and a career that can take you across cities countries and roles.

JOB SUMMARY

Employment type: Full-Time

The positionofUK-Ireland - IT Service Manager isnewly established. The role will be based in ourUKOfficeand will be part of ourUKR&Ddepartmentwhich supportsthe store growth across the role willclosely collaboratewithourlocal Facility Team Retail Ops and multiple key stakeholder in the Region. The goal is tobuild and scale JOEin the UK& role will be reportingtoour Director IT Operation in Copenhagen.

The overallresponsibilitywill berunning IT-related projectsand support in theregion and support other clusters when needed. The objective is to enforce global standards and the project lead will handle local adaptationin collaboration with our 3rdparty vendors.

The position is full-time at45 Dean Street can be expected as needed to facilitatetheexecution of projects in the localstatesbut is not expected to exceed30to 60days a year.

KEY RESPONSIBILITIES

Project Management Lead regional IT projects end-to-end including network rollouts store expansion ISP migration identity management and IT security initiatives. Plan and allocate resources to deliver projects on time and within budget and organisehypercaresessions to ensure a smooth transition into business-as-usual operations.

Stakeholder Management Act as the primary liaison between the IT function senior management regional business stakeholders external partners and Global HQ. Build strong working relationships to resolve operational IT issues quickly and keep stakeholders aligned on priorities progress and risks. (This is central to the role and underpins everything else you do day-to-day.)

Service Delivery Management Own service delivery for UK & Ireland operations producing monthly performance reports and clearly outlining Continuous Service Improvement (CSI) outcomes and next steps.

Continuous Service Improvement Identify lead and document regional and global CSI initiatives across IT service delivery driving measurable improvements in quality efficiency and user experience.

Problem Management Manage and escalate complex incidents and problems to suppliers and internal development teams working closely with product owners to drive issues through to resolution.

Vendor Management Manage relationships and performance of local and global IT vendors ensuring services delivered meet business requirements SLAs and commercial expectations.

IT Support Partner with our third-party vendor to provide ongoing IT support for retail locations and office environments covering incident management and service request the vendor is delivering against SLA & KPI and build weeklyreportingfor MD.

ITOnsite OfficeSupport Provide approximatelyone-hour per day of on-site ITsupport andmanage end-to-end IT onboarding and offboarding for employees.

KEYQUALIFICATIONS

Experience Proven track record in IT Service Delivery Management within a fast-growing retail and/or food & beverage environment.

Technical Knowledge Strong understanding of network infrastructure hardwareMicrosoft LicensingAzureAD MDM system(s) such ad Intune or Hexnode/SOTIand secure configuration practices with working knowledge of ITIL or comparable service management frameworks. Hands-on IT support background covering office equipment network and POS environments in retail. Practical experiencewith ITSM tooling such as Jira (or equivalent). A solid technical foundation that enables you to identify and driveITContinuous Service Improvement opportunities.

Communication Excellent written and verbal communication skills with the ability to engage credibly with stakeholders at all levels from store teams to senior leadership. Strong presentation and reporting skills with the confidence to deliver to varied audiences on a regular basis(weekly/monthly).

Problem-Solving Strong analytical and problem-solving abilities with a pragmatic approach to navigating challenges and delivering successful project outcomes. A disciplined approach to documentation ensuring solutions decisions and lessons learned are captured for future reference.

THE BENEFITS

We offer a benefits package that includes apaid pension plan health insurance parental leave and additional vacation.Besidesthatwe provide someJoe-ified benefits:

• OurUKheadquartersis located withexcellentaccessibility in the heart ofSoHoand accommodates50employees.
• Our office features an ambient atmosphere with carefully curated music.
• In Joe we have a flat hierarchy where all opinions are valued allowing plenty of room for input and improvement ideas.
• Our monthly social calendar is packed with great activities such asrunning club wine tasting creative evenings and Friday bars.

THE PROCESS

We are looking for a candidate to startas soon as possible.

We will only consider applications through Easy Applyandwill conduct interviewsongoingly.

If you have any questions please direct them toAntonio Roberto Cappiello.We cannot guarantee a response to personal requests or messages.

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ABOUT JOE & THE JUICE

JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then we have grown to more than 500 locations across 20 countries and now employ more than 4500 people worldwide. From day one our ambition has been to prove that there should be no trade-off between taste and health.

We serve high-quality freshly prepared juices shakes coffee and sandwiches in relaxed contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products towards the full experience around the bar creating a consistent universe for guests and Juicers in all our locations.

We invest heavily in internal development through our Moneyball career system and a culture where most leaders including C-suite VPs and directors have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.