IT Service Cost Analyst
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Job Summary
Looking for a new challenge
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IT Service Cost Analyst
Join a team wherePurposedrives everything we doAmbitionfuels our growth Respectshapes our culture and Trustbuilds our foundation.
Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.
Contract: 12 months maternity cover.
Working hours: 35 hours per week is full time.
Salary: Circa 40000
Location: London
Reporting to: Service Management Manager
By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
At the Financial Ombudsman Service we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.
The purpose of your role
Service management provide a centralised function to IT raising all Requisitions purchase orders and receipting of invoices. Working closely with IT colleagues as well as Finance business partners Accounts payable and project managers this role will help improve the way in which we as a department manage and track spend. It will work to improve the processing or all IT purchases.
As well as purchasing this role will work to associate costs to services and components of the CMDB to give a holistic view of our costs at providing services.
Youll be responsible for
Raising purchase requisitions in Workday validating and receipting invoices managing purchase orders monitoring spend against budget and ensuring suppliers are paid in line with agreed payment terms.
managing the IT procurement queue engaging with resellers and service providers to obtain quotes and resolve invoice queries supporting contract renewals and building strong relationships with colleagues project teams suppliers and customers across the organisation.
maintaining accurate procurement and asset records auditing cost data within the CMDB producing management reports documenting processes sharing knowledge with colleagues and identifying opportunities to improve service quality efficiency and compliance.
This role plays a key part in ensuring the smooth and effective management of IT purchasing supplier relationships financial controls and contract administration while supporting projects from initial concept through to business-as-usual delivery.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Demonstrable experience Working in an IT environment and having an understanding of technology estates.
- Having knowledge of tools such as Hornbill Workday and Microsoft apps such as excel word and powerpoint. Experience following a Zero Based budgeting methodology Working with purchase orders and invoices
- Spending tracking across IT contracts and purchases.
- Understanding of Tax and accounting terminology
- An understanding of service cost management in an ITIL framework
It would also be nice for you to have:
- Effective planning and organising skills to meet key deadlines around reporting including creating the reports in Microsoft Excel PowerPoint and tailoring them to stakeholder needs.
- Communication skills to suggest improvements share knowledge and understand feedback from our people
Why Youll Love Working With Us:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Work your way remote hybrid or in-office We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us: Lets Make This Easy. Please upload a copy of your CV by 14th October 2026 Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We are proud to be a Disability Confident Leader and under the scheme will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video telephone or a panel Interview with some vacancies requiring an online assessment to measure the minimum criteria The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration. Join our community This is a great opportunity to learn about the Financial Ombudsman and the work that we do. Experience: IC
About Company
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
