IT Project Engineer

Who We Are & What We Do:

At dbfb were more than a managed service provider; were a team that delivers seamless telecoms and IT solutions to businesses of all sizes. From connectivity and mobility to telephony and IT services we keep businesses running smoothly with tailored flexible solutions that match their needs and budgets.

Were chosen by businesses because we listen offer impartial advice and deliver expert support without the jargon. Our customers trust us to provide reliable innovative solutions backed by a professional fun and friendly team that genuinely cares about their success. And we dont just connect businesses - we support our community too.

At dbfb people are at the heart of everything we do. We recognise strengths encourage fresh ideas and thrive on collaboration. If youre looking for a fast-paced team-driven environment where you can make an impact and enjoy your work youll fit right in.

Lets grow innovate and succeed together!

What are we Looking For

Job title: IT Project Engineer

Reports to:Head of Engineering

Hours of Work: 37.5 hours a week Monday to Friday (between our operating hours of 8am to 6pm) Occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)

What is the Role

As an IT Project Engineer you will be instrumental in designing and delivering projects for our clients. You will work closely with the Head of Engineering and the presales team to deliver technical solutions across our customer base.

This is primarily a field-based role focused on executing project plans to achieve desired business outcomes. It is ideally suited to a motivated and ambitious IT professional eager to deepen their expertise in Microsoft 365 Azure networking connectivity solutions and managed services.

Key Tasks & Accountabilities

• Serve as the IT project engineer implementing and managing a wide array of IT and networking projects.
• Key technical escalation point for 3^rd line support team.
• Engage with customers and sales leads to understand their requirements and deliver transformative solutions.
• Onboarding and understanding new technologies and systems as part of our technology stack.
• Creating clear documentation and deployment process in an effective and timely manner.
• Onboarding of IT customers providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively.
• Able to be self-sufficient finding resolutions and improving customer outcomes in line with dbfb expectations.

What will You Bring

Experience:

• 5 years proven experience as a Technical Project Engineer or similar role.
• Proficient in understanding implementing and troubleshooting cloud hardware software and networks.
• Strong knowledge of Microsoft operating systems Azure and Microsoft 365.
• Strong knowledge of Meraki Draytek and cloud networking technologies.
• Experience with Entra ID Group Policy Endpoint Manager and other administrative and security-focused solutions.
• Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively.
• Experience of the Cyber Essentials framework and general best practices.

Competencies:

• Resolution driven always striving for a positive response and delivery of options to customers IT and network constraints.
• Commercially aware of solutions and adhering to best practice compliant with supplier and vendor terms of service.
• A problem-solving mentality able to effectively identify issues and problems early to find the correct path for resolution.
• A tenacious attitude with a desire to deliver over and above the customers expectations.
• Ability to engage with customers and 3rd parties in a professional and proficient manner.
• Able to demonstrate a confident and friendly approach.
• Business acumen with a keen eye for development opportunities skilled at time management and workload prioritisation.
• Adaptability to continue to deliver service excellence in a fast-changing environment.
• Enthusiastic personality demonstrating a strong desire to learn and progress.

Qualifications:

• A bachelors degree in a relevant subject (Computer Science Information Technology etc) is ideal.
• Relevant industry certifications with proven implementation is a plus
• Full valid UK driving licence is required.

What is in it for You

Another bulleted list felt redundant so we wrote this long sentence with all the ways we sweeten the deals to work with us: A competitive salary ( depending on experience) Profit Share annual bonus development plan 25 days holiday extra days leave on birthday Pension NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities Van provided to get around to customer sites.

Plus genuinely great co-workers who want to see the company and each other succeed and we always have fruit cakes and sweets on the go.

Culture & Environment

As an employer we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 5 pillars of success: People Platforms Services Solutions and Sustainability.

Our people are the key to all our success and we are committed to identifying and working to each individuals strengths to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

Required Experience:

IC