IT Operations Manager

We are Indeed Flex. We Help People Get Jobs. Right now were hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed transparency and choice.

We operate with the agility and energy of a high-growth scale-up but we are backed by the stability and resources ofIndeed - the worlds #1 job site. This gives us a unique advantage: the freedom to innovate at speed with the muscle to dominate the market.

This is an in-office role five days per week with the option to work from home on Thursdays.

We are based literally a 30-second stroll from Farringdon station.

The Role

As the IT Operations Manager at Indeed Flex you will lead a lean IT team within Risk and Compliance. You are accountable for the reliability security and effectiveness of our internal technology across the UK and US and for making sure that the function enables the business rather than slowing it down.

This is a strategic leadership role with line management at its core. You will manage the Senior IT Analyst and IT Support Analysts set the priorities for the team and own the plan for how IT delivers. Day-to-day support platform administration procurement coordination and project delivery are carried out by your team. You provide the oversight decisions and stakeholder leadership that keep that work aligned to business and Risk and Compliance objectives stepping in when necessary to support them.

You will own the IT strategy and roadmap service performance vendor procurement outcomes and the IT control environment including SOC 2 Cyber Essentials and GDPR-related IT controls. You will plan and manage the project portfolio hold vendors and the team to account and keep leadership informed on service risk delivery and spend.

You will be the IT lead for Indeed Flex and the primary relationship holder with Indeed IT. You will stay close enough to the operation to coach cover and intervene when needed but the role is defined by strategic oversight people leadership and project planning and management not by being the primary resolver of tickets.

What youll be doing

• Team Leadership & Line Management: Line manage the Senior IT Analyst and IT Support Analysts across the UK and US. Set objectives manage performance support development and hiring and build coverage so the service is not dependent on one person.
• IT Strategy & Oversight: Develop and maintain the IT strategy and roadmap in line with business and Risk and Compliance objectives covering infrastructure identity security tooling and service improvement. Translate that roadmap into clear priorities for the team.
• Service Oversight: Own IT support as a service. Set SLAs and KPIs review performance and ensure quality coverage and communication across UK and US time zones. Escalate and correct the service when it is not meeting the standard. Technical ticket escalation sits with the Senior IT Analyst.
• Project Planning & Management: Plan prioritise and manage the IT project portfolio. Define scope timescales dependencies and success measures; assign delivery to the Senior IT Analyst and others; track progress; and intervene when delivery risk or capacity slips.
• Vendor Procurement Ownership: Own vendor procurement for IT from request through risk assessment approval contracting and renewal. Ensure the process is managed effectively stakeholders are kept informed and risk decisions are made in a timely way. The Senior IT Analyst coordinates the operational process; you are accountable for the outcome the Indeed relationship and vendor performance
• Security Risk & Compliance: Own the IT control environment and security posture including policy access standards SOC 2 Cyber Essentials GDPR-related IT controls and audit outcomes. Direct the teams evidence gathering and control maintenance and represent IT on security and compliance matters.
• Platform Estate & Parent-Company Relationship: Own the IT estate including Google Workspace Okta Slack Salesforce administration endpoints and identity. Set the standards for access configuration and change. Own the relationship with Indeed IT including escalations and shared services. The Senior IT Analyst is the primary administrator.
• Budget MI & Governance: Own the IT budget including forecasting cost control and ensuring spend follows the right procurement path. Ensure documentation and procedures are maintained and provide regular MI to leadership on service performance incidents projects procurement security and spend.