IT Operations Administrator

Hybrid working - this role will be based in our Royston office 2-3 days a week. the days will be flexible based around events and project work.

About the Group Systems team

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance Strategy and Enterprise Architecture Infrastructure Data and Analytics Enterprise Solutions Cyber Security and Technology and Operations.    

Our Service teams sit within the Technology and Operations pillar delivering end to end support for our users and includes the Global Service Desk 2nd line Application Support teams Operations Infrastructure and Digital Workspace teams. 

About the IT Operations Team

The IT Operations team is part of the wider Group Systems department specialising in providing comprehensive IT services to our people. Group Systems manage a wide range of hardware and software tailored to each individual and their role in the firm and have support services available to cover business hours in all our offices with an ongoing review of IT process to ensure we best align to business priorities.

Specifically the IT Operations team provide IT technical support to global infrastructure systems and services. Our primary focus is to ensure that all environments are available reliable secure and able to meet the demands placed upon it. We are a central point of reference for all of Group Systems and often the first technical discipline for the Service Desk outside of desktop related matters.

Some of our responsibilities include:

• Server administration at both hypervisor and operating system levels
• Systems administration for a range of technical services including the Office 365 suite Azure third party security and archiving tools directory services server and storage system and SaaS products
• Supporting the Service Desk with a range of process activities such as new joiners leavers and changes to existing colleague account and security details
• Troubleshooting technical issues with both internal and external customers
• Data retention activities ensuring that backups complete as required and intervening when problems arise
• Daily service checks and system monitoring with incident management/resolution
• Problem analysis of business-critical systems
• Supporting all teams that have operational accountability
• Participating in scheduled maintenance periods by applying patches and upgrades to systems under the direction of the assigned leader for the period

As a central point of reference for Group Systems being in the IT Operations team opens possibilities to work with all departments and take on a variety of projects. We work in a small team that allows for work to be equally shared along with opportunities to learn as you work such as training courses and career development.

Qualifications :

Required Qualities

As a member of IT Operations youll be working in a team to provide technical support for our people at PA. Whilst most of the core skills required for the role can be learnt on the job through training we expect you will have:

• Excellent communication skills
• Demonstrable troubleshooting capability and capable of working under pressure
• Ability to develop clear and concise documentation
• Key attention to detail and capable of working to a high degree of accuracy
• Ability to work effectively within a team

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years in order to obtain the security clearance level needed for this role. Candidates without this cannot be considered.    

We know the skill-gap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however some UK roles also require higher levels of National Security Vetting where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years) as this is the prerequisite for a security clearance. If youre unsure about your eligibility we encourage you to review the UK Governments guidance on security vetting before applying.

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Additional Information :

Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds identities and minds embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical emotional social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work give as you earn)

We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

Remote Work :

No

Employment Type :

Full-time