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IT Operations Administrator
Job Location:
Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
IT Operations Administrator
Location: Glasgow City Centre
Schedule: MonThurs 8:45am5:00pm Fri 8:45am1:00pm
Contract: Full-Time Permanent
Reports to: Head of Technology Change
Key relationships: All departments external suppliers and support partners
Reports to: Head of Technology Change
Key relationships: All departments external suppliers and support partners
Purpose
The IT Operations Administrator owns the day-to-day support of all technology across the business. Keeping systems devices and infrastructure stable secure and available. The role is the first point of contact for staff technology issues and is accountable for keeping the estate maintained licensed and documented. It is deliberately separated from project and change work so that operational service is protected as the business invests in new technology.
The IT Operations Administrator owns the day-to-day support of all technology across the business. Keeping systems devices and infrastructure stable secure and available. The role is the first point of contact for staff technology issues and is accountable for keeping the estate maintained licensed and documented. It is deliberately separated from project and change work so that operational service is protected as the business invests in new technology.
Scope of ownership
Microsoft 365 tenant identity and access management
End user computing: device build configuration patching and lifecycle
Microsoft 365 tenant identity and access management
End user computing: device build configuration patching and lifecycle
Network Wi-Fi and connectivity across all sites
Telephony infrastructure and dialler platforms (MaxContact Ringover)
Zoho CRM administration: users permissions and routine configuration
Website hosting domains certificates and DNS
Telephony infrastructure and dialler platforms (MaxContact Ringover)
Zoho CRM administration: users permissions and routine configuration
Website hosting domains certificates and DNS
Backup endpoint protection and day-to-day security controls
Supplier and licence administration including renewals
Supplier and licence administration including renewals
Key responsibilities
Service and support
Act as the primary point of contact for all staff technology issues
Triage resolve and track incidents and requests to agreed response times
Manage escalation to third-party suppliers through to resolution
Act as the primary point of contact for all staff technology issues
Triage resolve and track incidents and requests to agreed response times
Manage escalation to third-party suppliers through to resolution
Systems and infrastructure
Keep all systems patched backed up monitored and secure
Perform routine administration and minor configuration changes
Manage onboarding and offboarding of staff across all systems
Maintain an accurate asset register and system documentation
Commercial administration
Track all licences subscriptions and renewal dates and provide renewal forecasts
Process approved purchases and manage supplier accounts and service contracts
Working with change
Receive new systems into service through a defined handover process
Input operational and supportability requirements into project design
Escalate any change that risks operational stability
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Requirements
Skills and experience
Essential
Demonstrable experience administering Microsoft 365 in a business environment
Strong end user computing and device management background
Experience supporting a CRM platform and telephony or contact centre systems
Confident patient communicator able to support non-technical colleagues
Organised and self-directed comfortable managing competing requests
Desirable
Zoho CRM administration and dialler platforms in an outbound sales environment
Relevant certification (Microsoft CompTIA networking or equivalent)
Experience in a small or scaling business where the role is broad
Zoho CRM administration and dialler platforms in an outbound sales environment
Relevant certification (Microsoft CompTIA networking or equivalent)
Experience in a small or scaling business where the role is broad
Benefits
We value flexibility wellness innovation and integrity. We invest in peoplenot just performance.
Required Skills:
IT Support
