IT & Maintenance Support Administrator

• Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer to ensure the efficient running of both departments.
• Acting as the first point of contact for IT faults across all departments diagnosing and resolving desktop laptop printer mobile device and peripheral issues spanning both software and hardware.
• Monitoring and managing IT ticket requests to ensure they are actioned in a timely manner.
• Creating and administering user accounts passwords and access privileges within IT systems as necessary.
• Carrying out basic network support and troubleshooting including switches wireless access points structured cabling guest and back-of-house Wi-Fi and connectivity faults escalating to the IT Manager or third-party providers where required.
• Building configuring and deploying PCs laptops tills and other end-user devices and maintaining operating system and security patching in line with brand standards.
• Providing day-to-day support for core hotel systems (for example PMS POS telephony and guest Wi-Fi) liasing with system vendors on technical faults.
• Maintaining continuity of IT service during the IT Managers absence handling routine technical issues independently and escalating anything beyond scope.
• Maintaining an inventory of all equipment software and software licenses.
• Monitoring all requests for maintenance work giving priority to emergencies health and safety and guest/member affected work.
• Liasing with suppliers and contactors to gain quotes for scheduled and ad-hoc tasks.
• Producing and maintaining administrative processes to ensure the efficient running of the department.
• Compiling and updating Standard Operating Procedures.
• Assisting in the Planning and organizing maintenance work daily/weekly/monthly whilst incorporating planned preventative maintenance. Ensuring the execution and achievement of the hotels preventive maintenance program.
• Producing and updating Risk Assessments as required.

Qualifications :

• Technically capable with a working knowledge of network fundamentals (LAN/WAN switches wireless access points structured cabling TCP/IP DHCP and DNS) and the ability to carry out basis network troubleshooting.
• Demonstrate experience of PC and desktop troubleshooting in a Windows environment including hardware faults operating system issues printers peripherals and mobile devices.
• Working knowledge of user account administration (for example Microsoft 365 and Active Directory) password and access management.
• Ability to use support and advise others on the use of in house IT systems ideally including hospitality systems such as PMS and POS.
• Able to work independently prioritise technical faults by business impact and know when to escalate.
• Previous experience of Contract Management and Procurement.
• Knowledge of BMS Trend System.
• Excellent communication and customer service abilities with proficiency in written and spoken English.
• Highly organised and self-motivated with the ability to manage multiple priorities and maintain strong attention to detail.
• Results-oriented with a commitment to operational excellence safety and service quality.
• Demonstrates professionalism integrity and a collaborative approach.
• Ability to perform effectively in a fast-paced environment while remaining calm and focused.
• Proactive solution-focused and able to motivate and inspire others.
• Maintains a professional appearance and demeanor consistent with brand standards.

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time