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IT Infrastructure Support Lead
Job Location:
Monthly Salary:
Posted:
29 September 2026 (16 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
With multiple awards to our name Larian Studios has proven that were dedicated to delivering high-quality role-playing games As we move on to new projects the studio that brought you Baldurs Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
- Lead and manage a team of Infrastructure Support Engineers including performance reviews and career development
- Coordinate the daily support workload setting priorities and assigning work across the team
- Make sure tickets and requests are correctly logged categorised prioritised and assigned
- Escalate unresolved or complex issues through the appropriate channels when needed
- Oversee user onboarding and offboarding activities
- Organise the preparation and delivery of workstations laptops and other IT equipment
- Use Microsoft Intune for device management and application deployment across the organisation
- Maintain the global IT asset inventory
- Track software licence allocation and keep licence records accurate
- Spot recurring support issues and drive improvements to processes best practices documentation and standard procedures
- Provide training and technical guidance to the Support Team on IT operational systems and procedures
- Take part in the change management process
- Support backup management disaster recovery and business continuity procedures
- Keep monitoring systems running to help ensure system availability and reliability
- Contribute to IT infrastructure upgrades and migrations
- Ensure the team follows IT security standards and best practices
Requirements
- Experience leading and managing an IT support team including setting priorities coordinating workloads and supporting team development
- Strong understanding of IT service management processes including ticket ownership prioritisation escalation incident management request management and service quality
- Hands-on experience administering Microsoft Active Directory including user accounts groups permissions and Group Policy
- Proficiency administering Google Workspace including user accounts groups access and core services
- Familiarity with Microsoft Intune or a similar endpoint management platform including device management and application deployment
- A track record of coordinating user onboarding offboarding and IT equipment deployment
- Background managing IT asset inventories and software licence records
- Working knowledge of infrastructure operations including monitoring backups disaster recovery and change management
- Good understanding of IT security standards and best practices
- Strong organisational skills and the ability to manage multiple priorities
- Strong written and verbal communication skills with the ability to explain technical information clearly to technical and non-technical users
- Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations
Nice to Haves
- Exposure to infrastructure monitoring platforms
- A track record of supporting teams across multiple international locations and time zones
- Experience supporting Perforce Helix Core and P4V
- Familiarity with enterprise backup platforms
- Comfort using PowerShell or other scripting tools to automate support and administrative tasks
- Background in large-scale migration projects and operating system upgrades
- Working knowledge of Windows Linux and macOS environments
What We Offer
- An international team of over 500 employees spread across 7 studios around the world each of which have their own unique qualities and maintain a small-studio feel
- An open collaborative environment where ideas are welcome and encouraged
- A managerial team consisting of highly experienced game developers at the top of their fields
- Sharing hobbies and passions with like-minded colleagues
- Inclusive environment with many activities organized by the studios or the employees
- Commitment to making the best game possible for the fans including listening to community feedback
About Company
Larian Studios is a game developer studio located in Gent, Belgium. Proud to be independent for 19 years, we create games for multiple genres and platforms. Thanks to our players, we get to spend our days making the games we love to play. We have a passion for role playing games.
