IT Field Service Engineer

Working hours are Monday - Friday 09:00 - 17:30.

Regular travel between Eurofins Forensics UK sites will be required.

Unfortunately we are unable to provide visa sponsorship for this role.

As IT Field Service Engineer you will be responsible for delivering high-quality hands-on IT support services to users across UK Eurofins Forensic Services locations. The role ensures end user computing laboratory IT equipment and site-based technology operate reliably securely and in line with operational and compliance requirements.

In addition to day to day support activities the role contributes to IT projects by supporting site-based deployments technology refresh programmes upgrades and operational change initiatives. Working closely with the Lead IT Field Support Engineer Infrastructure teams and project stakeholders the role helps ensure projects are delivered smoothly with minimal disruption to forensic operations.

Job Responsibilities

• Provide onsite IT support for desktops laptops peripherals and specialist laboratory devices.
• Provide IT support for forensic laboratories ensuring minimal disruption to operational activities.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install configure maintain and replace IT hardware and software.
• Support user account setup access requests and device onboarding.
• Diagnose and troubleshoot technical issues across hardware software and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required including outofhours support where agreed.
• Assist with IT rollouts refresh programmes and sitebased changes.
• Support basic network tasks at site level (patching connectivity checks device swaps).
• Maintain accurate records of work carried out through ticketing and asset systems.
• Manage IT assets throughout their lifecycle including deployment tracking and disposal.
• Ensure adherence to Eurofins security policies data protection and compliance requirements.
• Support audit activities where required including evidence gathering and validation.
• Communicate clearly with users regarding progress resolution and next steps.
• Participate in the IT Infrastructure on call rota providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.

Qualifications :

• Full UK driving licence.
• Experience in an IT Field Service Desktop Support or similar end user support role.
• Strong working knowledge of:
  • Windows desktops and laptops
  • Common end user applications and peripherals
  • Hardware break/fix and troubleshooting
• Good customer service and communication skills.
• Ability to work independently across multiple sites.
• Ideally proven IT certifications or technical training.
• Customer focused with a strong service mindset.
• Organised reliable and detail oriented.
• Calm and effective under pressure.

Additional Information :

Important Information

Due to the sensitive nature of our work this role will require the successful candidate to achieve NPPV3 Security Clearance (SC). To be eligible you must have 5 years continuous UK residency.

As part of the vetting process youll be asked to provide information about your background including your employment and address history financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However each application is assessed on an individual basis and honesty throughout the process is essential.

Please note:

• Vetting is carried out by an external police vetting service
• Drug and alcohol testing may be required before you start and during your employment
• Ongoing employment is subject to maintaining the required level of clearance

Further information on the NPPV3 SC vetting clearance process can be found here.

What We Offer

We offer a competitive salary and a comprehensive benefits package including:

• 25 days annual leave bank holidays (rising to 30 days with length of service)
• Company pension scheme with up to 6% employer contribution
• Life assurance (3x salary)
• Health Cash Plan & Employee Assistance Programme
• Enhanced family leave and sick pay
• Perkbox benefits discounts and wellbeing support
• Cycle to Work scheme tech scheme & volunteering days
• Holiday trading (buy/sell) scheme
• Refer a Friend scheme
• Free on-site parking (site dependant)

Remote Work :

No

Employment Type :

Full-time