IT Field Engineer

IT Field Engineer Brighton Full-Time

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives.

Our core values areBe open be compassionate and be boldand our teams apply these dailyoffering support and respect in a safe environment treating each user as an individual and working with them to find the right treatment and care options.

Our Digital and IT team supports more than 6500 colleagues and volunteers across over 180 locations nationally.

We are recruiting for an IT Field Engineer to join our team.

Were looking for someone with strong technical skills excellent attention to detail and a proactive approach to problem solving. Youll have the opportunity to work in a fast-paced and collaborative environment where you can make a real impact while continuing to develop your skills and experience.

As an IT Field Engineer youll provide hands-on technical support across Change Grow Live services within an allocated region helping ensure colleagues have reliable access to the technology connectivity and equipment they need to deliver their work effectively.

This is a varied field-based role combining technical troubleshooting site support and infrastructure work. Youll take ownership of incidents and requests that need an engineer on site diagnosing and resolving issues across laptops and desktops Microsoft 365 networks and Wi-Fi telephony printers and other site-based technology. Youll also play an important role in site moves new implementations equipment installations and removals site surveys and wider service lifecycle activity.

Working with the IT Field Operations Manager and alongside the Service Desk IT Assets & Purchasing Service Lifecycle Managers and other technical teams youll manage your own workload and travel across your region while ensuring work is properly documented communicated and progressed through to resolution.

Its a role for someone who enjoys getting out to sites solving problems and taking ownership. Youll need to be equally comfortable troubleshooting a users device investigating a connectivity problem installing network equipment or supporting the technology requirements of a site move.

Location North East office based in Leeds City centre.

Hours: Full time 37.5 per week

Contract Type:Permanent

Were looking for an IT Field Engineer to provide responsive high-quality technical support across Change Grow Live services.

This isnt a role where every day looks the same. One day you could be diagnosing a network or Wi-Fi problem the next installing equipment at a site replacing a colleagues device or providing technical support as part of a site move.

Youll take ownership of field-based incidents and service requests across your region using your technical knowledge and troubleshooting skills to get colleagues back up and running as quickly as possible.

What youll be doing

Youll work across Change Grow Live locations to:

• Diagnose and resolve hardware software connectivity Wi-Fi telephony and printing issues.
• Install configure replace and relocate laptops desktops and other end-user equipment.
• Support Microsoft Windows Microsoft 365 and Entra ID / Active Directory environments.
• Install test and troubleshoot network-connected equipment including switches routers wireless access points VoIP handsets and printers.
• Carry out technical site surveys and provide information to help plan equipment and infrastructure requirements.
• Support new site implementations relocations demobilisations and other technology changes.
• Keep ITSM tickets technical notes and asset records accurate and up to date.
• Work closely with the Service Desk and other Digital and IT teams to resolve more complex issues.
• Provide practical guidance and support to colleagues when required.
• Manage your own regional workload travel and priorities escalating risks or blockers when appropriate.

Youll have experience providing hands-on IT support and be comfortable working independently across different locations. You should be confident supporting Windows endpoints and Microsoft cloud services with a good understanding of networking fundamentals including TCP/IP LAN WAN and Wi-Fi.

Experience working with switches routers wireless access points VoIP or similar site infrastructure will be particularly useful. Experience with Cisco Meraki equipment ITIL Microsoft qualifications or supporting site moves and infrastructure changes would also be an advantage.

Youll also need to be organised and comfortable managing competing priorities. Just as importantly you should be able to explain technical issues clearly to people who may not have a technical background and provide a professional reassuring service when technology isnt working as expected.

Youll need a full clean UK driving licence and use of your own vehicle with mileage paid in line with organisational policy. There may also occasionally be a need for overnight stays travel outside your usual region or agreed out-of-hours work to support operational requirements. The post is subject to a basic DBS check.

What We Offer

• Enjoy a dedicated weekly Wellness Hour access to our Wellness Hub and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• Were committed to your development with extensive training funded learning and pathways into senior or specialist roles.
• Benefit from transparent pay a contributory pension scheme and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata) increasing to the maximum 30 days over five years of service.
• Join a supportive values-led team where youll feel encouraged and valued from your very first day.
• Where possible were open to discussing working patterns that help you maintain a healthy worklife balance.
• Enjoy discounts on shopping cinema trips holidays and more along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

If this sounds like you and you would like to begin your journey with Change Grow Live then we would love to talk to you.

A note about using AI in your application

AI can be areally helpfultool when putting together your application and were happy for you to use it. Howeverwhat were most interested in is you.

We want to understand your experiences achievements and strengths so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact youve made in previous roles.

Theres no need to write in a particular style. The strongest applications are those that are authentic specific and clearly demonstrate your skills experience and look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas unfortunately we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview -

We reserve the right to close the vacancy early if we receive a high number of applications so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.