IT Engineer (Infrastructure)

• Suffolk County Council
• Address: Endeavour House Ipswich Suffolk IP1 2BX hybrid working
• Salary: 34434 per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract: Permanent X 2 posts

This role is not eligible for visa sponsorship due to the associated salary level which do not meet the minimum requirements for a Skilled Worker visa

As a modern flexible and effective organisation at Suffolk County Council we are driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as an IT Engineer (Infrastructure) youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

• Manage incidents and troubleshoot issues with customers colleagues and third parties.
• Experience managing and supporting hybrid infrastructure environments including on-premises datacentres and Microsoft Azure.
• Strong working knowledge of Microsoft 365 services and identity platforms including Active Directory and Entra ID.
• Experience with server infrastructure virtualisation storage and backup technologies.
• Understanding of infrastructure and cloud security principles including patching hardening and identity protection.
• Familiarity with cloud architecture and migration approaches including hybrid and modernisation initiatives.
• Strong troubleshooting and problem-solving skills across complex infrastructure environments alongside a good understanding of ITIL service management practices.

You will need

• proven experience supporting enterprise infrastructure environments including on-premises datacentres virtualised platforms Microsoft Azure and Microsoft 365 services
• hands-on experience administering Windows Server Active Directory Microsoft Entra ID (Azure AD) Microsoft 365 Exchange Online SharePoint Online and Teams with a strong understanding of hybrid identity and authentication
• knowledge of infrastructure security principles and best practices including identity and access management conditional access privileged access endpoint security and security baselines across cloud and on-premises environments
• experience using infrastructure monitoring management and diagnostic tools to proactively identify performance issues monitor service health and support capacity planning across hybrid environments
• familiarity with Azure infrastructure services including virtual machines virtual networking storage accounts backup and recovery Azure Monitor and resource management alongside an understanding of hybrid cloud architectures
• strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex issues spanning servers storage virtualisation cloud services Microsoft 365 identity services and supporting network infrastructure.

You can view a full list of requirements in theJob and Person Profile (JPP) and role profile cover sheet which you can find in the How to apply section towards the bottom of this advert.

If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The role is a part of Core Technology Services within the IT Service in Corporate Services. The team brings together technical specialists across multiple disciplines including networks servers client devices general infrastructure Microsoft 365 unified communications data centre services cloud services and related technology platforms. The team works closely with service owners project managers suppliers and operational support teams to deliver stable services and support business change.

The teamwork in a Hybrid manner with a minimum of 2 days in the office. Although there would be requirement of increased office working for the initial period to support training and role familiarisation.

Empowering Everyone

We arebig believers in potentialpossibilityand the power of different arealways searching for ways to encourage respect and enable everyone to be the best they can be. We want torepresentthe diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown inourWorkforce Equality Report.

For more information

For more information about this role or to arrange a casual conversation please email

How to apply

Step 1 -Read theJob and Person Profile (Word) and role profile cover sheet (Word)

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

a complex infrastructure issue involving Azure or hybrid services that required deep troubleshooting. What diagnostic tools and methods did you use to identify and resolve the problem
an example of when you have undertaken troubleshooting of an Active Directory issue. What was the problem and what steps did you take to diagnose and resolve it
an issue you have investigated with a Virtual Hosting platform. How did you investigate diagnose and resolve the issue How you explained the problem and solution to non-technical stakeholders.
an example of when you contributed to a cloud migration or modernisation project. How did you assess workloads choose the right migration approach and validate success

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at:or.You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date:11.30 pm 21 July 2026.

Interview date: week commencing 27 July 2026 and 3 August 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid