IT End User Services Technician

As an IT End User Services Professional you will provide technical support to staff ensuring the smooth operation of their hardware software and IT services. Every day you will diagnose and resolve technical issues for various devices and applications install/configure equipment provide user training and manage support tickets. To be successful you will demonstrate strong troubleshooting skills a comprehensive IT understanding and excellent customer service ensuring high end-user productivity and satisfaction.

Essential Functions:

• Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
• Performs troubleshooting for moderate to high complex hardware software and system problems. Acts as subject matter expert for at least one device type.
• May be assigned to one or more projects as a project team member.
• Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
• Responds to incidents performs diagnosis executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
• Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.

• Two to four (2-4) years of experience in the service industry

Preferred

• Associates or technical institute degree certification of educational course completion
• Healthcare experience