IT Asset Management Apprentice

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IT Asset Manager (Apprentice)

Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.

Werenot just hiring wereinviting you tobuild the futurewith us. Ifyourecurious driven and ready to leave your mark this is your invitation to make your next move.

Contract:Initially a Fixed term contract for24months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification we are committed to offering a suitable permanent position.

Working hours:35 hours per week is full an apprentice you will be spending 20% of your time on off-the job learning which includes attending lectures/tutorials with your training provider.

Salary:26936

Location:London Exchange Tower

Reporting to:Service Management Manager

By joining our teamyoullenjoy the best of both worlds hybrid working and the collaboration of a great officeenvironment.Ourhybrid policy sees us all working at least four days across a fortnight in the office.As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

The Asset Management Apprentice will support the development of the organisations IT Asset Management (ITAM) and Configuration Management (CMDB) capability. The role contributes to building a robustaccurateand auditable asset management estate covering enduser assets softwareassetsand infrastructure assets all forming part of the wider CMDB ecosystem that underpins service management operationalstabilityand governance.

WhatYoullDo:

Support management of enduser assets (laptops peripherals accessories) across their lifecycle

Maintainaccurateasset and configuration item (CI) records in the CMDB

Support software asset and licence record maintenance including entitlement and deployment

Assistwith infrastructure and platform asset records

Perform data quality checks and reconciliation activities

Support joinermoverand leaver processes to ensure asset accuracy

Work with Service Management and FrontEnd Services to align asset records to live services

Contribute to audits and governance activities

Assistin documenting processes andidentifyingimprovement opportunities

To be considered for this roleyoullneed to show us thatyouvegot the skills and to meet the followingminimumcriteria:

MinimumCriteria

You will have achieved 5 GSCEs at grade A-C including English and Maths (or equivalent qualification).

On enrolment onto the apprenticeship (September 2026) you will be at least 18 years of age not be in full-timeeducationorreceiving of funding for other learning programmes.

You will need a full UK Right to Work for the duration oftheapprenticeship and have valid and eligible residency status and bearesident in the UK for 3 years before the start of the apprenticeship

In addition your CV should show us

Good attention to detail

No prior specialist experiencerequired but an Interest in IT servicemanagementor asset management would be ideal so use your CV to showcase your interest!

Why Youll Love WorkingWithUs:

We are avaluesled organisation. Our values define our culture influence our decisions and underpin our vision and set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Flexibility: Work your way hybrid or in-office

Wellbeing: Health plan gym memberships mental health support

Growth: We invest in your future with courses mentorship promotions

Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive competitive salary and flexible benefits to suit our list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement with theoptionto buy extra or sell days

Generous pension

Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

Gym membership discounts and a fully equipped on-site gym open 24/7 in Londononly

How to apply

To apply please upload a current CV which includes your qualifications. If you are still studying add your predicted grades. We will bereviewingyour qualifications to ensure you are eligible for the apprenticeship you have applied for.

If you do not hold the required qualifications you will not be eligible for this Apprenticeship

Applications need to besubmittedby15thJune 2026.Due to high application numbers this advert may end earlier than the date specified so pleasedontdelay and apply now!

The recruitment process

Once you have applied the recruitment process is as follows:

Online tests:The team will review your qualifications once the job advert has closed. If you meet the qualification requirements you will be emailed tests to complete which must be completed within 72 hours. The tests are:

Cognitive Ability test to assess your problem solving critical thinking & attention to detail

Workplace Behaviour Assessment to evaluate ifyoudbe happy in the role applied for.

On-demand Video interview:If you pass thepreviousstageyou will be sentanon-demand videointerviewsto complete. This is your opportunity to tell us why you have applied for an apprenticeship and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful you will be invited to an interview.

We partner with Criteria to deliver the assessments & video interview. You can visittheir websiteto learn more about the platform & read their privacy notice.

Face to face interview:If you are successful after the video interview you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & whatyoullbe doing as an apprentice.

A full job profile is available on request and will be provided to candidates shortlisted tothe candidates that have been shortlisted to the on-demand Video interview

The Financial Ombudsman is an Equal Opportunity and Disability confident Employer.

We celebrate diversity and are committed to creating an inclusive environment for all teamWe view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If wedeterminethat your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.