IT Account Manager

IT Account Manager

Why This Role

Take ownership of an established portfolio of customers and turn strong relationships into sustainable commercial growth.

Youll retain and develop existing accounts identify cross-selling opportunities and manage deals from initial opportunity through to completion. Working closely with sales purchasing finance and project delivery teams youll play a key role in driving revenue growth while delivering an excellent customer experience.

What Youll Be Doing

• Manage and grow a portfolio of existing customer accounts
• Achieve and exceed agreed sales revenue and profit targets
• Build trusted relationships with customers and key vendor Account Managers
• Identify cross-selling opportunities across IT products and services
• Take ownership of opportunities and progress deals through to completion
• Prepare the commercial elements of customer proposals including pricing discounts and margin modelling
• Deliver engaging sales presentations to both new and existing customers
• Monitor competitor activity and support customer retention strategies
• Maintain accurate customer opportunity and relationship data within Salesforce
• Work closely with Purchasing Finance PMO and other internal teams to ensure successful delivery of products and services

What Were Looking For

Essential

• Previous Account Management or Sales experience within the IT or technology sector
• Proven track record of achieving or exceeding sales targets
• Experience managing and growing existing customer relationships
• Strong commercial awareness with an understanding of pricing profitability and margins
• Experience using CRM systems to manage opportunities and customer engagement
• Excellent communication and stakeholder management skills
• Strong organisation planning and time management skills
• Customer-focused approach with a passion for building long-term relationships
• Ability to work independently and manage multiple priorities effectively
• Resilient proactive and results-driven mindset

Desirable

• Experience using Salesforce CRM
• Experience working with technology vendors and partners
• Knowledge of IT products services or managed services
• Experience delivering customer presentations and commercial proposals
• Experience working closely with purchasing finance or project delivery teams

Why This Opportunity Stands Out

• Manage an established customer portfolio with genuine growth potential
• Own the full sales lifecycle from opportunity identification through to deal completion
• Develop relationships with customers technology vendors and internal specialists
• Gain exposure to a broad range of IT products and services
• Combine relationship-led account management with commercial ownership and sales growth responsibility
• Play a visible role in customer success retention and business growth

Primary Keywords

IT Account Manager Technology Account Manager Account Management IT Sales Technology Sales Customer Retention Account Growth Account Development Revenue Growth Profit Growth Salesforce CRM Cross-Selling Stakeholder Management Commercial Management.

Additional Information :

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

Yes

Employment Type :

Full-time