Investment Middle Office Services (IMOS) Client Operations Senior Associate

Are you passionate about delivering exceptional client service in a dynamic fast-paced financial environment This is your opportunity to be part of a growing strategic product within JPMorganChases Commercial & Investment Bank supporting some of the worlds leading Institutional Investment Management this role youll sit at the heart of post-trade operations acting as a key partner to clients and internal teams alike. Youll gain exposure to a wide variety of asset classes and processes from Equities and Fixed Income to Derivatives and FX. If you thrive on building relationships driving improvements and making a real impact wed love to hear from you.

As an Associate in Investment Middle Office Services (IMOS) Client Operations you will play a central role in managing client interactions and ensuring seamless post-trade servicing for institutional investment management clients. Youll work closely with internal operational teams to meet client service commitments while contributing to process improvement and trend analysis initiatives. We are a collaborative client-focused team that values precision accountability and continuous improvementand were growing.

Job Responsibilities

• Manage all incoming and outgoing client queries across a broad range of products including Equities Fixed Income Repo Mutual Funds Derivatives FX and Money Markets
• Partner with operational teams to ensure all client service level agreements are consistently met
• Perform daily oversight checks on key tasks and serve as an escalation point for processing hubs
• Attend and contribute to regular client meetings forums and operational reviews
• Conduct trend analysis to identify opportunities for process improvement and enhanced controls
• Produce and deliver key client reporting requirements in line with service level expectations
• Collate management information manage incident reporting and support client operational review deliveries
• Build and maintain strong working relationships with internal teams and external third parties including brokers custodians transfer agents and vendors
• Develop client relationships to understand fund structures trading behaviours and strategies
• Support new fund and product launches
• Drive and contribute to projects aimed at enhancing and improving existing processes and systems

Required Qualifications Capabilities and Skills

• Experience and product knowledge across one or more of the following: Equities Fixed Income Repo Cash Markets FX or Derivatives
• Understanding of fund accounting Investment Book of Records (IBOR) and NAV generation for investment funds
• Demonstrated client service and relationship-building skills
• Proven ability to deliver against key performance indicators and client service level agreements
• Strong analytical and problem-solving skills with a high attention to detail
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• Self-motivated with a proactive approach to ownership and issue resolution
• Proficiency in Microsoft Office particularly Excel Outlook PowerPoint and Word

Preferred Qualifications Capabilities and Skills

• Experience working in a middle office or post-trade operations environment
• Familiarity with cash management reconciliation and overdraft reporting processes
• Experience liaising with external third parties such as brokers custodians or transfer agents
• Exposure to client reporting and management information production
• Experience contributing to or leading process improvement initiatives
• Ability to challenge existing processes and influence change constructively
• Experience participating in new product or fund launches within an investment operations setting