Investigation Specialist, Veeqo

The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the companys account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification investigation and mitigation of fraudulent activity across the platform including account takeovers shipping label fraud payment fraud and chargebacks as well as cases which require specific account investigation beyond fraud (e.g. compliance reviews account disputes and operational escalations). You will work cross-functionally with Product Engineering Customer Support Legal and Finance to detect investigate and resolve issues related to shipping order management and payment processes.
In addition to fraud prevention and account investigation this role serves as the primary point of contact for Stripe-related issues (disputes payments transactions and refunds) and carrier chargeback queries from Veeqo sellers ensuring timely resolution and accurate financial reconciliation. As a seller-facing function you will communicate directly with sellers throughout the investigation lifecycle.


Key job responsibilities
- Support the design and implementation of Veeqos end-to-end fraud prevention and investigation framework establishing KPIs policies SOPs and response protocols
- Build and manage fraud detection tools rules and alerts using internal and third-party platforms (e.g. Metabase FullStory custom rule engines) to proactively identify suspicious activity
- Conduct thorough fraud investigations gathering evidence analysing data documenting findings and producing actionable recommendations
- Serve as the primary handler of Stripe-related issues including disputes failed payments transaction queries and refunds
- Handle carrier chargeback queries from sellers investigating disputed charges analysing trends and developing dispute strategies
- Communicate directly with sellers throughout the investigation lifecycle providing clear updates managing expectations and ensuring a professional experience
- Collaborate cross-functionally with Product Engineering Legal and Compliance to identify process gaps propose improvements and ensure regulatory adherence (e.g. GDPR PCI DSS)
- Deliver regular fraud trend reports and risk assessments to leadership quantifying financial impact and proposing mitigation tactics
- Investigate and resolve account-level issues beyond fraud including account compromise recovery compliance actions seller disputes and operational escalations ensuring thorough documentation throughout
- Own continuous improvement of the investigation function conducting post-incident reviews evaluating new tooling creating training resources and mentoring team members

About the team
Veeqo is Amazons multi-channel shipping and inventory platform purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021 Veeqo has helped thousands of online retailers cut shipping costs streamline fulfilment and scale with confidence. Our Swansea team sits at the heart of that mission and this role puts you right at the centre of it.

- Experience with data analysis tools such as Advanced Excel SQL Tableau Python
- Experience identifying and solving complex problems through data analysis
- Experience in fraud/risk investigations

- 2 years in fraud investigation security analysis or risk management roles
- Experience building automated fraud detection systems or scalable investigation workflows
- Experience with quality assessment frameworks and performance management in security contexts
- Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR PCI DSS)
- Experience developing and delivering training programmes for investigation teams

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