International Road Service & Operations Analyst

Purpose of Position

This role will be based from our offices in Hinckley Working within DPD International Operations you will work directly with senior managers providing analytical findings proposing solutions and making recommendations to support the Road Service Team. You will conduct trend analysis of Road Service and Operations to identify the cause of service failures in order to improve operational compliance and customer retention.

Key Task & Responsibilities

• Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service 
• Ensuring that all operational procedures are implemented and adhered to in line with the development of the International products 
• Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution 
• Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customers deliveries. 
• Assist when requested and deemed necessary with presentations to International clients SMT and internal departments and attend any meetings when required to provide international knowledge 
• Undertake specific projects working groups or other duties as required by the International management team in order to develop or enhance the international service offering 
• Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager International Road Service Team Leader and DPD Group stakeholders 
• Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPIs

Qualifications :

To succeed in this role you will be passionate about data analysis and have extensive experience using Excel. A background in logistics and experience with SQL would be advantageous. 

We will also expect:

• Excellent analytical and problem solving skills essential 
• Ability to communicate at all levels and challenge various stakeholders to drive the business forward 
• Flexibility and a positive approach to change 
• Adaptable to manage competing workloads. 
• Demonstrates the core DPD DNA values of Passion Respect Honesty Flexibility Caring and Accountability.

Additional Information :

About our Benefits

We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today

Remote Work :

No

Employment Type :

Full-time