Internal Sales Manager

As Internal Sales Manager Mortgages you will be responsible for the management of a team of internal telephone-based Business Development Managers ensuring they are actively engaged in proactive outbound sales activity daily to our broker partners across the clubs and network channels achieving their daily activity KPls. mortgages.

The team will primarily focused on promoting our residential and buy to let mortgage products whilst also developing a good working knowledge of other West One lending products.

This will include working with the Head of Intermediary Sale & Distribution s to determine calling strategy and plans for the team ongoing to ensure focus on the business requirements.

To support and develop relationships with introducers to residential mortgage division (specifically mortgage introducers clubs networks and packagers) to support delivery of new business targets and customer service SLAs

• Speaking to our introducers and handling new business enquiries including criteria and case submission queries

• Assisting broker partners with any aspect of broker registration case submission requirements and support/guidance on using our broker portal

• Assisting the TBDM team in dealing with enquiries and case management including coaching and support towards delivery of sales targets.

• Handling case referrals where enquiries sit outside of standard criteria and being a point of approval for accepting exceptions.

• Monitoring the outbound activity of the TBDM team to ensure delivery of KPls and business targets.

• Monitoring and tracking case pipeline and following up with brokers where appropriate

• Ensuring that any reports/CRM system is kept up to date accurately recording the discussions/activities in Hubspot and Fusion

• Support with general areas such as criteria updates sourcing system maintenance and broker databases e.g. marketing list

• Identify sales opportunities for referral to an appropriate sales team member as appropriate

• Active management of cases in CRM to ensure pipeline is kept up to date and accurate.

• Producing ad-hoc Ml as and when required

• Management of broker support assistants and TBDMs to ensure delivery of KPls SLAs and business targets.

• Support the needs of the business as required.

• Ensure up to date knowledge of competition (e.g. competitors criteria etc)

• Ensure up to date knowledge of product and criteria which is essential to the role

• Knowledge of market and competitive environment to identify sales opportunities and USPs for our products

• Ensure knowledge of wider Group products and criteria to identify opportunities for cross product sales

This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business

• Demonstrate an in-depth understanding of lending policy criteria and products across both residential mortgages and buy to let mortgages.

• Develop the sales team to deliver training on our products criteria and packaging requirements to new brokers and their teams tailored to the audience

• Demonstrate a detailed understanding of competitor products and criteria feeding relevant information into the product development team.

• Demonstrate a detailed understanding maintained in a CPD log of the general market as applicable/where enables and/or impacts sales e.g. Market Size understanding of target market First time buyer home purchase schemes shared ownership right to buy Standard and Complex Buy To Let drivers for market growth current mortgage market trends/news product transfer market market processes such as conveyancing etc cost of living etc landlord regulations.

• Delivery of ongoing training coaching and development of direct reports complying with our T & C scheme to ensure they can demonstrate key competencies evidenced via training plans and documented performance reviews at agreed regular intervals.

• Ensure knowledge of wider Group products and criteria to identify opportunities for cross product sales

• Ability to produce compliant training materials to support a consistent and structured approach to broker training

• Develop a good understanding of regulatory requirements. MCOB rules including implementation of new regulation and Consumer Duty

• Previous experience of building relationships or supporting clients over the telephone would be highly desirable

• Previous experience of managing a team to achieve KPls and SLAs would be desirable

• Personnel management

Ability to motivate others to achieve targets and goals

Excellent communication skills

Resilient and flexible

Team Player

Approachable and self- motivated

At West One Loans were growing fast and looking for ambitious people who want to be part of our exciting journey. Well give you the tools training and support you need to succeed while offering clear opportunities to progress your career.

Alongside this we offer a strong benefits package including private medical healthcare 25 days annual leave paid volunteering days and a host of additional benefits.

If youre ready to build your career with a Specialist Lender and make an impact - click apply today!