Internal Sales Manager

Finning (UK) Ltd

1

Temporary (Fixed Term)

Finning is the worlds largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a dynamic and experienced individual to fill the role of Internal Sales Manager on a 12-month fixed term contract.
The Internal Sales Manager will lead our Product Support Inside Sales team and drive sustainable growth across parts service integrated solutions and customer support agreements.

This is a high-impact leadership role where you will be responsible for developing a high-performing team maximising sales opportunities strengthening customer relationships and delivering profitable business growth. Working closely with Product Management Sales Excellence and key external partners you will play a pivotal role in shaping and executing sales strategy whilst building a culture of collaboration accountability and customer excellence.

Key Responsibilities:

• Lead coach and develop a team of Inside Sales Representatives to deliver outstanding sales performance and customer service.
• Drive profitable growth across parts service integrated solutions and customer support agreements.
• Develop strategic account plans that strengthen customer relationships and increase loyalty retention and revenue.
• Work collaboratively with Product Management and Sales Excellence teams to develop and execute strategic and tactical sales plans.
• Partner with key stakeholders including Caterpillar representatives to maximise growth opportunities and customer value.
• Lead employee engagement performance management coaching and development activities within the team.
• Manage customer issues and escalations ensuring positive outcomes that enhance customer satisfaction and business performance.
• Deliver against key performance indicators including revenue gross profit EBIT customer satisfaction pipeline growth and team development objectives.

Knowledge Skills and Experience:

• Significant experience in a sales leadership or sales management role.
• Experience managing sales pipelines and strategic account development.
• Strong aftermarket sales experience.
• Ex
• perience coaching mentoring and developing high-performing teams.

• Strong understanding of solution-based and value-led selling.
• Excellent leadership communication presentation and negotiation skills.
• Commercially astute with strong analytical and decision-making capabilities.
• Ability to influence stakeholders and build effective relationships across internal and external networks.
• Strategic thinker with the ability to translate plans into measurable business results.
• Experience working within technical engineering industrial construction equipment or related sectors would be advantageous.
• Knowledge of Caterpillar products dealer operations or a distribution environment is desirable.

• Relevant sales management or leadership qualifications would be beneficial.

What We Offer:

In addition to a competitive salary bonus 25 days holiday life insurance and up to 7% pension you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Why Join Us:

At Finning we believe in the power of our people. We offer a dynamic work environment where your contributions are valued and your career growth is supported. If you are passionate about customer service and sales and are ready to take on a new challenge we want to hear from you.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.