Intermediary Oversight Analyst

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Motor FinanceTeam where you will support the delivery of our regulatory obligations to monitor the intermediaries each business has a commercial relationship with to ensure that best practice standards are followed and that customer harm is prevented.

Working as part of the Retail Intermediary Oversightteamour ideal team member will have previous experience in supporting the management and administration of the Intermediary of Concern process conducting oversight audit reviews of dealers and brokers (intermediaries) holding stakeholders accountable for deadlines associated within these processes and liaising with senior stakeholders to develop and improve processes with excellent relationship building and management skills.

RESPONSIBILITIES

• Administration of the oversight audit reviews including risk assessments to select intermediaries for review conducting the audit reviews reviewing and assessing responses and evidence received from intermediaries determining remediation actions and completing the audit review report.
• Administration of the Intermediary of Concern process including completing investigations to determine the level of risk to CBMF and appropriate next actions whilst also engaging relevant stakeholders to assist.
• Effective documentation and management of follow up of actions through to completion.
• Producing data analysis and management information for senior stakeholders relating to intermediaries of concern and audit reviews.
• Producing reports and capturing minutes for the Intermediary Oversight Forum and presenting papers where appropriate.
• Supporting the Senior Analyst in coordinating working groups for high-risk concerns including taking minutes and distributing actions.
• Supporting the Senior Analyst in preparing training documents and delivering training to the wider business.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Strong communication skills both written and verbal with the ability to persuade at all levels
• Effective root cause analysis skills
• Strong attention to detail and organisation skills
• An ability to manage own diary and time whilst prioritising workloads
• The ability to handle difficult conversations in a face-to-face environment
• Conflict handling skills and ability to provide positive but constructive feedback
• Competent Microsoft Excel Word and PowerPoint skills
• The ability to challenge behaviours and continually improve processes whilst critically analysinginformation to produce a logical outcome

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience in Financial Services
• Managedand influenced senior managers
• Development of effective management information
• Sound knowledge of operational risk frameworks
• Knowledge of regulatory environment

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

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Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.