Integrated Systems Technology Service Analyst

Youll play a vital part in keeping people property and information safe. That includes:

• Act as the primary point of contact for service requests relating to physical security systems.
• Perform advanced troubleshooting root cause analysis and issue resolution.
• Deliver remote support to minimise onsite intervention wherever possible.
• Assess incident severity and prioritise requests in line with service level agreements.
• Coordinate and dispatch field technicians with the correct scope information and resources.
• Take full ownership of incidents through to successful resolution and customer sign-off.
• Monitor system health alerts and performance dashboards.
• Collaborate with internal engineering teams vendors and stakeholders to resolve complex issues.
• Identify recurring issues and recommend process or system improvements.
• Maintain accurate documentation knowledge base articles and support records.

Please note - The responsibilities listed here arent the full picturebut they give you a good sense of the role. If you meet the minimum requirements and believe youve got what it takes to succeed wed love to hear from you.

Qualifications :

What were looking for:

Were looking for someone who sees a different worldsomeone who values teamwork shows initiative and wants to grow. Ideally youll have:

• Experience within technical support systems analysis or service operations environments.
• Knowledge of physical security technologies including access control and CCTV systems.
• Proven experience managing incidents triaging issues and delivering resolutions.
• Strong troubleshooting skills across software hardware and network-connected systems.
• Experience using ticketing platforms such as ServiceNow Remedy Jira Service Management or similar.
• Ability to manage multiple priorities within a fast-paced operational environment.
• Excellent verbal and written communication skills with a customer-focused approach.
• Strong sense of ownership with the ability to drive issues through to completion.
• Analytical mindset with a proactive approach to problem solving.
• Right to work in the UK and ability to satisfy screening requirements.

Additional Information :

See a different world with Securitas UK

Ready to make a difference Youre one step closer to joining over 322000 colleagues worldwide who help make your world a safer place every day.

At Securitas our values of Integrity Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity Seeing potential in every person
• People Putting people at the heart of what we do
• Purpose Making your world a safer place

So what happens next

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome youll always hear back from us.

Creating spaces for you to belong

Were proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks partnerships and celebrations throughout the year were building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world

From day one youll have access to a range of benefits including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution supports your growth and helps you build a rewarding career.

Click Im Interested and start seeing a different world with Securitas UK.

Remote Work :

No

Employment Type :

Full-time