Insurance Business Sr. Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Join eBays Financial Services group to help grow our global Insurance business through crafting protection solutions that foster trust and improve the buying and selling experience on eBays marketplace. Your focus will be on enabling and managing insurance products linked to marketplace purchases like extended warranties product protection and shipping or transaction-related protection. You will also support B2B insurance opportunities for sellers including liability cyber business interruption and other relevant commercial coverages.

This is a highly cross-functional role with global reach. You will collaborate directly with Product & Tech Legal/Compliance Risk Analytics Marketing regional business teams and external insurance partners to launch scale and optimize insurance programs across key markets.

• Responsible for growing insurance programs as a business area: Manage the strategy roadmap economics and performance of consumer and seller-focused insurance products.
• Take ownership of program P&L revenue margin attach rate conversion customer experience and partner performance.
• Launch and scale insurance solutions across markets: Lead the development and rollout of new insurance programs from opportunity sizing and making the case through partner selection commercial negotiation product launch and ongoing optimization.
• Build customer-centric protection journeys: Collaborate with Product Development Engineering Analytics and regional teams to integrate insurance and protection offers into relevant buyer and seller flows. Enhance targeting offer presentation eligibility quote purchase servicing and claims experiences.
• Drive insurance partnerships and commercial agreements: Discover appraise negotiate and maintain relationships with insurers brokers MGAs warranty providers insurtechs and other key partners. Guide contract negotiations determine commercial arrangements carry out performance reviews and manage operational or commercial issues.
• Balance growth trust and regulatory requirements: Work closely with Legal Compliance Risk and partner teams to ensure insurance programs meet applicable regulatory conduct marketing and customer protection standards across markets. Support compliant product development customer communications and claims-related processes.
• Drive performance through data and operating rhythm: Establish and manage key performance indicators reporting and business reviews. Use data to find opportunities to improve conversion attach rates loss ratios claims experience customer happiness revenue and margin.
• Contribute to the overall insurance strategy by identifying new products ways to enter markets partnership types and commercial frameworks that improve eBays Financial Services for buyers and sellers globally.

• Insurance experience: Over 8 years of background in insurance insurtech financial services e-commerce marketplace retail or embedded protection products. Solid expertise in consumer insurance is essential preferably involving extended warranties product protection purchase protection device protection shipping protection or other insurance offerings related to e-commerce transactions.
• B2B insurance exposure: Experience with seller merchant SME or commercial insurance products is preferred such as general liability professional liability cyber insurance business interruption goods-in-transit or other protection products relevant to online sellers.
• Program P&L ownership: Demonstrated experience owning or materially contributing to large-scale program P&L including revenue margin commercial performance partner economics and customer or portfolio-level indicators.
• Launch and scaling experience: Experience launching new insurance protection or financial services programs across one or more markets. Experience moving from concept and developing the case to partner selection implementation go-to-market and post-launch optimization.
• Business development and negotiation skills: Demonstrated proficiency in business development partner sourcing commercial negotiation and contract management. Able to structure deals assess partner capabilities negotiate commercial terms and manage performance against agreed goals.
• Customer and product orientation: Practical understanding of how embedded insurance products fit within digital customer journeys. Able to partner with Product and Tech teams to boost offer relevance conversion customer trust servicing and claims experience.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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