Installation Engineer

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara we are helping improve the safety efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP these industries are the infrastructure of our planet including agriculture construction field services transportation and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions including Video-Based Safety Vehicle Telematics Apps and Driver Workflows and Equipment Monitoring. As part of a recently public company youll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsaras Installation Engineers are on the front lines of ensuring customers successfully deploy our hardware and this role you will oversee customer engagements with installation partners provide onsite support for complex deployments and proactively de-risk projects to deliver smooth high-quality installations. Youll work closely with customers partners and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with experience in project management installation oversight or field services who thrives in fast-paced customer-facing environments.

High level of travel is expected with potential overnight stays.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will:

• Define installation best practices for the EMEA organisation
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation partners to ensure work is completed on time on budget and to Samsaras quality standards in accordance with the Statement of Work (SOW)
• Identify risks early propose mitigation strategies and keep projects on track. Serve as a point of contact for escalations and troubleshooting during install phases.
• Provide onsite oversight for large or complex deployments including building specifications driving communication with installers perform real-time troubleshooting and complete onsite quality checks
• Perform first of kind installations on complex customer projects serving as the hands on technical expert
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success Implementation and Product) to escalate share feedback and enhance the installation experience

Minimum requirements for the role:

• 5 years experience managing vehicle and/or hardware technology
• Prior vehicle installation or fitter experience (e.g. experience installing emergency lighting two-way mobile radios GPS equipment antennas or other electrical equipment)
• Understanding of vehicle diagnostic systems including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications for on-road and off-road vehicles and industrial equipment
• Confident in electronic & system integration and specification
• Experience in field operations coordination implementation and technical deployment
• Interest in AI with the view to create tooling to operate at scale
• Strong attention to detail with the ability to manage multiple projects in parallel
• Excellent communication and stakeholder management skills
• Comfortable in a dynamic fast-paced environment with cross-functional collaboration
• Must have valid drivers license and be insurable

An ideal candidate also has:

• Experience with tachographs
• Can develop professional customer-facing documentation with diagrams and communicate effectively in ambiguous fast-paced work environments
• Has strong bias for standardisation & automation the ability to think big with insistence on high standards
• Possesses strong problem-solving skills and a continuous improvement mindset
• Has familiarity or hands-on experience with AI tools to drive operational efficiency