Insight Executive

OVERALL SUMMARY

At Close Brothers we welcome applications from people of all backgrounds including those without previous financial services experience. We encourage you to apply even if you dont meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop.

Vacancies are available on a part-time job-share or full-time basis because we know the best person for the job may not always be available full-time. Our aim is to facilitate requests wherever possible and managers will consider them on an individual basis.

Join the Close Brothers Technology Product Team where you will support the generation analysis and communication of insight that informs decisions and improves customer and partner experiences across the Group.

Working as part of the Experience Strategy & Design teamour ideal team member will have previous experience in supporting the delivery of internal and agency-led research projects helping to develop research materials analysingfindings and ensuringactivities are completed to a high standard on time and within budgetwith excellent organisation skills.

RESPONSIBILITIES

• Promote the delivery of multi-method research programmes including those commissioned to third-party agencies
• Contribute to high-quality externally delivered research ensuring outputs address the established objectives and business needs.
• Build effective relationships with insight partners and suppliers supporting consistent and high-quality delivery.
• Promote the effective use and development of insight tools methodologies and platforms.
• Generate and convey clear actionable insightthat links customer and partner needs with business objectives.
• Work collaboratively with colleagues and stakeholdersto strengthen the use of insight in decision-making.
• Champion customer-centric and evidence-based thinkingthrough day-to-day work and stakeholder interactions.
• Follow all relevant governance risk and compliance requirementswhen conducting research and handling information.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Supportedor delivering qualitative quantitative or UX research activities.
• An ability to develop research materials including interview guides questionnaires and surveys.
• Worked onsurvey-based research or measurement programmes such as NPS brand tracking customer experience or partner experience surveys.
• An ability to collate prepare and handle data appropriately to support research planning segmentation and insight generation.
• Clear written and verbal communication skills with the ability to turn findings into concise outputs for different audiences.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Worked in a research insight customer experience UX or marketing environment.
• Worked with research agencies or third-party suppliers.
• A familiarity with Voice of Customer platforms survey tools or recurring experience measurement programmes.
• A familiarity with financial services or regulated environments.
• Workedin a relevant discipline such as psychology social sciences marketing research customer experience UX business or a related field.

As a Disability Confident Employer we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 2600 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Find out about careers at Close Brothers: colleagues testimonials:
benefits package is outlined here:
out about our commitment to an inclusive work environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

#LI-KB1 #LI-HYBRID

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 2600 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our specialist lending and deposit solutions include:

Commercial: Offers specialist and predominantly secured lending principally to the SME market.
Retail: Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we help people and businesses thrive over the long term. Our cultural attributes of Expertise Service and Relationships embody our distinctive culture and customer-centric approach.