Infrastructure & Platform Architect

Infrastructure & Platform Architect L3

Role Summary

Lead the senior onshore architecture view for the ServiceNow CSDM-aligned re-platforming program owning high-impact design decisions across CMDB ITOM integrations and service operations architecture.

Represent the technical target state in stakeholder-facing discussions ensuring that CSDM CMDB integrity Service Mapping Discovery Event Management and platform governance remain coherent end to end.

Provide stronger architecture authority than the L2 profile including design governance input senior stakeholder interaction and guidance on acceptable deviation from OOTB platform behaviour.

Ensure the solution is architected to support reliable ITSM ITOM service model reporting and future AI/AIOps readiness outcomes as described in the SoW.

Operate at high level with emphasis on strategic architecture leadership onshore-facing representation and preservation of long-term platform sustainability.

Key Responsibilities

Own the review and validation of CSDM target architecture service taxonomy CI model design and integration architecture decisions that shape the overall transformation outcome.

Lead architecture walkthroughs with delivery leadership and customer-side stakeholders explaining design rationale delivery implications and required standards compliance.

Guide sequencing of foundational capabilities such as environment setup CMDB baseline Discovery core integrations and Service Mapping progression in line with the path-critical delivery model.

Oversee governance of exceptions OOTB restoration decisions architecture risk items and design quality gates that influence downstream build testing and cutover stages.

Advise on readiness for SIT UAT production cutover operational runbooks and BAU transition from the perspective of architecture completeness and resilience.

Must-to-Have Skills

Extensive architecture experience across ServiceNow implementations with particular strength in CSDM CMDB strategy service modelling and enterprise integration design.

Strong ability to connect architecture decisions with operational outcomes including Event Management Service Operations reporting clarity automation readiness and supportability.

Experience operating as the senior or onshore architecture lead in customer-facing transformation programs including participation in governance and review forums.

Deep understanding of Discovery Service Mapping IRE data quality governance role/access architecture and controlled platform extensibility.

Ability to influence delivery without over-customizing the platform while maintaining strong alignment to approved design principles and customer expectations.

Good-to-Have Skills

Experience with AI/AIOps use cases operational dashboards event correlation or self-healing scenarios enabled by clean CMDB and service relationship architecture.

Awareness of commercial and delivery implications of architectural decisions especially in fixed-price or milestone-based implementation programs.

Familiarity with training/adoption dependencies BAU support models service transition readiness and the architecture implications of hypercare and decommissioning.

Experience in regulated or customer-network-controlled delivery environments with strong security audit or privacy expectations.

Capability to contribute to proposal-level technical shaping role expectation clarification or niche-skill pricing justification when specialized architecture input is required.

Qualifications & Certifications

Bachelors degree in Engineering Computer Science Information Systems or a related field; advanced technical education is advantageous.

13 years of relevant architecture or enterprise platform leadership experience including senior customer-facing responsibilities.

Advanced ServiceNow certifications in architecture or implementation tracks are strongly preferred supported by foundational platform credentials such as CSA.

ITIL Foundation or equivalent service management knowledge is beneficial to align platform design with process and operating model expectations.

Proven experience in multi-phase transformation programs with strong governance formal approvals and long-horizon sustainability considerations is expected.

Soft Skills

Excellent executive-style communication for design authority review stakeholder alignment escalations and architecture decision-making conversations.

Strong influencing capability across delivery leaders technical teams and customer stakeholders without losing architectural integrity.

Calm decision-making under uncertainty especially where project pressures might encourage suboptimal design shortcuts.

Ability to mentor other architects and senior technical contributors through standards patterns and practical governance expectations.

High ownership of architectural outcomes not just documents with focus on solution longevity operability and quality.