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Industry Delivery Director
Job Location:
Yearly Salary:
Posted:
1 October 2026 (2 days ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Made Tech is a leading provider of digital data and technology services to the UK public sector. We are committed to modernising public sector legacy applications and working practices and to delivering innovative solutions that enable government agencies to achieve their mission-critical objectives efficiently and securely.
Our Delivery Directors are accountable for the successful delivery of our entire portfolio of client activity by leading a team of delivery professionals in an industry through your team of Principal Delivery Managers.. You will be pivotal in leading our delivery across multiple clients within the industry and managing client relationships at the most senior level. At times you will be required to get hands on and tactical in order to ensure we deliver our clients outcomes.
Commercially experienced with deep client delivery expertise you will be responsible for overseeing the delivery across a portfolio of client revenues in excess of 40 million per annum and growth of 25%. You will ensure the successful execution of projects client delight team engagement and the continued growth of our business within the public sector.
This role reports directly to the Chief Delivery Officer with a dotted line to the relevant Industry Director. Successful Delivery Directors are able to build teams that connect our Capability Practices Industry Practices and clients.
Outcomes
Key outcomes for Delivery Directors:
- Demonstrate leadership and expertise in your Industry and in highly consultative professional services delivery.
- Support Industry and Made Tech commercial growth balanced with delivery quality and risk.
- Support client development and pre-sales activity.
- Develop senior relationships with client counterparts and stakeholders to build Made Techs reputation reach and impact.
- Support the development of the Delivery Managers within your Industry.
- Contribute to the ongoing development of the Delivery Management practice and other Capability Practices as a member of the Client Delivery leadership team.
Key Responsibilities
1. Enable client success
- Ensure the successful delivery of client outcomes within your portfolio.
- Support clients in the achievement of their wider outcomes through becoming a trusted advisor and building a senior network within their organisations.
- Support the Delivery Managers working on your engagements to ensure the right client outcomes are achieved.
2. Develop nurture and maintain strong stakeholder and peer relationships
- Build peer-to-peer relationships within our clients wider industry and the Made Tech business.
- Through your delivery team anticipate and understand client needs and objectives to drive alignment of our services solutions and propositions.
- Be a visible and active member of relevant forums bodies and communities internally and externally to build strong stakeholder networks support personal and professional development and represent the Made Tech brand.
- Bring clients across government together where they have common problems and to build valuable networks through introductions community events or thought leadership.
3. Enable Made Tech commercial success
- Support the growth (revenue and margin) of the industry
- Ensure proposals and SoWs are produced and delivered successfully
- Ensure proposal teams are suitably resourced
- Ensure solutions are appropriately scoped (incl. team shapes)
- Ensure proposal teams are suitably resourced
- Ensure delivery teams and CPs effectively include Capability Practices and subject matter experts to contribute to the growth of your accounts
- Ensure that service lines delivery SMEs are contributing to our CPs growth plans
- Support teams in the identification and closing of additional workstreams
- Set strong expectations for growth across delivery teams
- Ensure proposals and SoWs are produced and delivered successfully
- Oversee and assure the financial performance of the engagements across the Industry portfolio
- Drive delivery teams to deliver or exceed target margin
- Work with Capability Practice leads to ensure appropriate staffing of engagements
- Work with the Delivery Managers within your Industry portfolio to monitor project budgets margins and revenues and support them to implement strategies to maximise profitability
- Drive delivery teams to deliver or exceed target margin
- Support the growth of industry-specific skills
- Build and maintain Industry community of practice to develop the virtual team alongside delivery capabilities
- Create a forward view of the required skills and capabilities for the Industry. Support the Capability Practices in inclusive hiring and developing appropriate skills
- Build and maintain Industry community of practice to develop the virtual team alongside delivery capabilities
- Bring Industry and client-specific insights back into the business
- Support the development of Industry-specific propositions
- Support the Industry Director and wider Made Tech leadership to develop and execute strategies for business growth within the accounts industry and business
- Identify new opportunities and markets for expansion
- Support the development of Industry-specific propositions
- Ensure Industry and account forecasts are accurate
4. Ensure delivery is consistently of the highest quality from Made Tech
- Provide delivery leadership across multiple client accounts and effectively delegate to the Delivery Managers within your Industry portfolio (dotted-line reports)
- Ensure we achieve the outcomes agreed with our client are delivered on time within scope and within budget
- To manage and motivate and develop the industry team to deliver the highest levels of quality and high levels of E-Sat
- Ensure we achieve the outcomes agreed with our client are delivered on time within scope and within budget
- Work with the Capability Practices to ensure that the appropriate tools templates approaches methodologies and playbooks are actively used on deliveries
- Coach our Delivery Managers and wider delivery community
- Support the development of the Delivery Management practice
- Ensure compliance with Made Tech and client legal governance and reporting standards
- Drive continuous improvement across all of our deliveries
- Support the development of the Delivery Management practice
Skills Knowledge & Expertise
The Industry Delivery Director role is part of the Client Deliver and Industry Leadership Teams. The role combines strong leadership commercial awareness and deep client delivery expertise to lead a multi-million-pound industry portfolio to consistently excellent outcomes.
Key competencies
- Leadership: Role-models Made Techs values and behaviours inspiring teams and performance-managing indirect reports with open communication.
- Strategic thinking: Aligns delivery teams to Industry Verticals and plans in line with Made Techs purpose and vision.
- Commercial awareness: Results-oriented balancing Industry and Made Tech commercial growth with delivery quality and risk.
- Client focus: Passionate about delighting the customer; anticipates and solves client problems rather than just responding to demand.
- Stakeholder engagement: Builds deep client and industry expertise engaging early on business and delivery issues to develop senior relationships.
- Risk and quality management: Manages delivery and reputational risk maintaining velocity and ensuring solution safety.
- Inclusive leadership: Prioritises diversity and inclusion in goals and day-to-day activity.
- Time management: Balances multiple competing priorities across a large multi-client portfolio.
Key skills
- Portfolio and account delivery leadership across multiple concurrent client engagements.
- Financial management including revenue margin budget and forecast accuracy across a 40m portfolio growing 25% year on year.
- Commercial and bid support including proposal shaping resourcing and solution scoping.
- Workforce and capability planning building a forward view of industry-specific skills needs.
- Stakeholder management at senior (C-level) client and internal levels.
- Coaching mentoring and performance management of Delivery Managers and the wider delivery community.
- Governance risk and quality assurance across complex multi-account delivery.
- Communication skills including representing the Made Tech brand externally and building senior networks.
- Strong understanding and experience of large programme delivery across complex change programmes and stakeholder management across clients and partner eco systems
- Strong people leadership and motivational management
Key experiences
- Proven experience in project and programme management or delivery management preferably in the digital software and services industry.
- Proven track record of successfully managing and delivering large-scale projects and portfolios (revenues of 15m).
- Experience of engaging at senior levels on strategy and developing relationships based on subject matter expertise.
- Experience of account or business growth through any combination of supporting bids client relationship building solution shaping senior consulting engagements or similar.
- Strong leadership and team management skills having actively coached mentored and managed (directly or matrix) diverse teams to achieve demonstrable positive people results.
- Excellent financial acumen and budget management skills.
- Strong problem-solving and decision-making capabilities.
- Knowledge of the UK public sector and the Central Government industry and the unique requirements this brings is highly desirable.
- Relevant certifications are also a plus.
Key measures
Success in this role will be measured through a combination of commercial performance delivery excellence and team development across your industry portfolio:
- Revenue growth and gross margin performance across the Industry portfolio (40m).
- Utilisation and billability of delivery teams working within your accounts.
- Accuracy of Industry and account revenue margin and resource forecasts.
- On-time in-scope and in-budget delivery across client engagements.
- Client satisfaction retention and growth of senior stakeholder relationships.
- Contribution to new business including proposal quality and bid success rates.
- Development coaching engagement and retention of Delivery Managers and the wider delivery community.
- Growth and maturity of industry-specific propositions skills and community of practice.
- Compliance with Made Tech and client governance legal and reporting standards and effective management of delivery and reputational risk.
Our values
Client focus
We can only succeed in our mission if were a trustworthy partner to the public sector. We build strong and lasting relationships with our clients through empathy flexibility and pragmatism.
Drive to deliver
We deliver successful outcomes for our clients and their users working hard to keep to our commitments and rapidly delivering software that improves lives.
Learning and mentoring
Were passionate about learning and growth. Whether its improving ourselves the team or the organisation we believe in the power of continuous improvement.
One team
We collaborate with colleagues clients and communities to create an environment which is inclusive integrated and where everyone supports delivery of the mission.
Job Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale as do our benefits and we are scaling quickly. Weve recently introduced a flexible benefit platform which includes a Smart Tech scheme Cycle to work scheme and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. Were also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
Required Experience:
Director
About Company
We provide Digital, Data and Technology services to help organisations make a positive impact – fast.
