Income Officer

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe well-maintained sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Income Maximisation team youll deliver a high-quality income maximisation service to tenants. Youll take recovery action represent at court negotiate repayments and offer advice and assistance.

Why ForHousing

• Rated an Outstanding Company to Work For by our colleagues through Best Companies.
• Hybrid working some of your time can be spent working from home with flexibility to work from the office.
• Agile working trusted to manage your work in the way that works best for you in line with business needs.
• 10% employer pension contribution through salary sacrifice regardless of how much you choose to contribute.
• 23 days annual leave rising to 30 with service plus bank holidays and 3 discretionary Christmas closure days. You can also buy up to 5 additional days each year through salary sacrifice.
• Enhanced maternity paternity and adoption pay.
• LinkedIn Learning access to more than 20000 expert-led courses to support your development.
• Wellbeing support including gym discounts exercise videos mindfulness tools nutrition guidance and financial wellbeing advice.
• Employee Assistance Programme access to a 24/7 confidential counselling and support helpline.
• MyPerks discounts and cashback at hundreds of retailers.
• Colleague recognition scheme give and receive monetary rewards redeemable with major retailers.
• SmartTech spread the cost of the latest technology over your salary interest free.
• Cycle to Work scheme save up to 40% on bikes and equipment through salary sacrifice.
• Work anniversary awards

What youll be doing:

• Providing tenant-focussed rent and other debt collection services.
• Managing a caseload of accounts working with tenants to maximise their income and manage their budgets effectively.
• Carrying out visits to tenants homes.
• Liaising with third parties including the housing benefits department and DWP.
• Supporting tenants to repay debts negotiating payment in full or in affordable and reasonable instalments.
• Referring tenants to relevant external agencies such as welfare rights and debt advice organisations.
• Collaborating with Sheltered Housing Scheme Wardens regarding payment of debts.

What were looking for:

• Experience in housing ideally in a rents team.
• Excellent customer service and communications skills.
• Knowledge of welfare benefits and the rent collection process.
• Driving licence and use of a vehicle required for work purposes.
• Availability to start work immediately.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

If you need any adjustments to be made to our recruitment process please get in touch with the team on

Including a cover letter demonstrating how you meet the criteria for the role is essential to be considered for an interview

Please note we reserve the right to close this vacancy early depending on application volumes.

Required Experience:

Unclear Seniority