Incident Management Consultant
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Job Summary
At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection.
Your role in the team
The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.These positions are available with four different shift patterns including:
Role 1: Tuesday Wednesday Thursday (6:00am 3:30pm) Friday (6:00am 5pm)
Role 2: Monday Tuesday Wednesday Thursday Friday (4:00am 12pm)
Role 3: Saturday Sunday Monday (5:00am 6pm)
Role 4: Monday Tuesday Wednesday Thursday Friday (12pm - 8pm)
Key responsibilities:
Run various diagnostics to determine validity of errors received
Handle incident detection/situations and provide guidance/coaching to other analysts when
Operate as a resource for all incident detection in the ECC
Handle all types of rapid response calls and outages and drive calls to closure
Document all dialog during a Rapid Response call
Provide guidance to team members regarding documents interdependencies and application details
Effectively lead and communicate during Rapid Response calls
Utilize Instant Messaging Email and conferencing software to manage Rapid Response calls
Communicate regularly with all levels of leadership
Own/contribute to various internal Project initiatives
Essential Skills:
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
A minimum of 2 years of experience handling major incidents to resolution
Strong experience with ServiceNow and MS Office Tools (Word Excel Outlook OneNote CoPilot Teams etc)
Artificial Intelligence (AI) and automation experience
Experience communicating via large conference calls phone & IM retaining and relaying information
Track record of handling/participating in major incident calls
Desirable Skills:
Experience working within Incident Command System (ICS) Incident Investigations Incident Management Incident Reporting via ServiceNow and Power BI Incident Resolution Incident Response Incident Response Operations Incident Tracking Software Intrusion Detection and Rapid Response
Reporting Skills using ServiceNow Power BI
Job Posting End date: Friday 28th August 2026
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Skills
Coaching Communication Critical Incident Management Documentations Incident Analysis Incident Coordination Incident Handling Incident Management Incident Management Process Incident Management Systems Incident Resolution Incident Response ITIL Incident Management IT Incident Management Major Incident ManagementWhy join us
Allstate NI is proud to be Allstates European Digital Centre of Excellence a hub for innovation and engineering excellence. Were recent winners of Best Place to Work in IT (100 employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards and weve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
Were a product-driven cloud-first organisation delivering real outcomes through modern technology a digital product-centric talent model and a culture rooted in engineering excellence. Our teams work in cross-functional structures guided by an outcome-based delivery approach that accelerates speed agility and value.
We also invest in you. At Allstate NI your career growth matters. Youll have access to our Continuous Learning Hub designed to support skills development and professional advancement through tailored learning paths certifications and mentoring opportunities. Whether youre deepening technical expertise or exploring leadership roles we provide the tools and support to help you thrive.
As well as receiving a competitive annual salary our reward package includes:
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing socially responsible organisation where your work has purpose and your growth is supported every step of the way.
Required Experience:
Contract
About Company
The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. Allstate offers car insurance, home, property, condo and renters insurance, plus insurance for rec ... View more
