Implementation Manager

Who is Atominvest

Atominvest is the operating system for modern private markets asset managers. Our modular flexible SaaS technology underpins key investor- and portfolio-management workflows.

Our customers are sophisticated private equity growth equity and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset.

At Atominvest youll be working on something very exciting: the future of work investments and sustainability/ ethical investing for the worlds best investors and delivering a positive impact through this. Based on the growth we are experiencing we think were on to something big.

It wont be easy. Joining a scale up business is an amazing and rewarding challenge pushing well beyond the boundaries of natural growth cycles. Youll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet.

Weve gone from zero to ten now were looking to go from ten to one hundred!

Role Overview

As an Implementation Manager at Atominvest you will own the end-to-end delivery of our platform for some of the worlds most sophisticated alternative investment managers and act as their day-to-day contact and the face of Atominvest throughout. White-glove service is part of our competitive edge clients trust one person to understand their business solve their technical problems and be accountable end-to-end. To do that credibly you need to be hands-on and technical as comfortable mapping a clients data model and scoping an API integration as you are running discovery workshops or presenting to a C-suite sponsor.

You will lead complex multi-stakeholder implementations from first workshop to go-live designing the implementation plan itself rather than just executing someone elses. Delivery and technical substance are what earn you the trust to be the face of the account not the reverse. Youll work closely with Sales Product and Engineering to ensure client outcomes are delivered to the highest standard.

What Youll Be Doing

• Own the full client lifecycle: discovery solution design configuration data migration integrations UAT training go-live and post-deployment success

• Act as the clients single day-to-day point of contact and the face of Atominvest the credibility to hold that position comes from actually knowing the platform the data and the plan in detail

• Run structured discovery workshops to translate a clients fund structures data model and reporting requirements into a concrete implementation plan and platform configuration

• Design and advise on implementation plans sequencing dependencies resourcing and technical approach rather than simply executing a pre-set template

• Work with Product and Engineering to scope and discuss integrations with client technical teams (APIs SFTP data feeds) defining whats feasible and what the client needs to build or provide

• Lead structured implementation programmes for enterprise clients managing complex timelines dependencies and senior stakeholder expectations

• Analyse client datasets fund structures and workflows to design and configure optimal platform solutions

• Run executive business reviews with C-level contacts alongside Account Managers distinct from technical discovery sessions to align on progress and value delivered

• Proactively manage risks and customer health

• Partner with Product to manage change and operational risk during feature deployments coordinating rollouts communicating impact to clients and ensuring new functionality lands smoothly within live production environments

• Act as the bridge between clients and the product roadmap gathering structured feedback influencing prioritisation and owning delivery of new features to your client base

• Deliver consistently high-quality responsive white-glove support treating every client issue with ownership and clear judgment

• Build genuine trust with client stakeholders at all levels throughout the implementation and beyond not just at renewal

• Identify expansion opportunities by understanding clients broader operating models and strategic goals

Requirements

• 36 years leading enterprise B2B SaaS implementations end-to-end ideally within financial services or asset management youve personally configured the platform run the data migration and solved the technical problems not just coordinated the project plan and chased other peoples tasks

• Strong working knowledge of private markets you can hold your own in a conversation about waterfalls capital calls or LP reporting requirements without translation

• Genuinely hands-on and technical: comfortable working with APIs data mapping and integration concepts and confident scoping technical requirements directly with a clients IT or data team

• Proven experience running discovery workshops that produce a concrete implementation plan not just a requirements document

• Highly analytical with strong Excel skills and comfort reconciling and migrating complex client datasets

• Exceptional project management instincts you track every dependency own every deadline and communicate proactively when things shift

• A natural relationship-builder whos comfortable being the day-to-day face of a vendor to a demanding sophisticated client you read a room adapt your style to a CFO or a data analyst and can challenge and guide senior stakeholders with confidence

• Delivery substance first: this isnt a role where charm and responsiveness alone can carry you clients trust you because you know their data and their platform inside out and the relationship is built on that

• Entrepreneurial mindset: you thrive with autonomy move quickly and bring solutions not problems

• Bonus: formal PM methodology (PMP PRINCE2 etc.); prior experience with fund administration PE/VC operations or portfolio monitoring tools

Required Experience:

Manager