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ICT Service Delivery Manager
Job Location:
Job Location:
Loughborough - UK
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
5 August 2026 (30 days ago)
Posted:
Application Deadline:
2 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
17 months contract with a local authority
Rate: 29.40 per hour Umbrella
Summary
- The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role is crucial in ensuring that systems infrastructure support services and technology solutions align with organizational needs providing a high-quality customer-focused experience. The position offers a rate of 29.40 per hour under an umbrella arrangement.
Responsibilities
- Lead the operational delivery of ICT services ensuring high levels of system availability performance reliability and customer satisfaction.
- Monitor and manage service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Ensure the effective operation and continuous improvement of ICT Service Desk Information Governance Security Infrastructure and support services.
- Drive a customer-focused culture across ICT services and support functions.
- Manage and deliver ICT projects and programmes within agreed timescales budgets and quality standards.
- Support the implementation of corporate strategies service plans digital transformation initiatives and technology improvements.
- Contribute to business transformation projects by ensuring ICT solutions effectively support organisational objectives.
- Monitor project progress identify risks and implement corrective actions where necessary.
Requirements:
- Significant experience managing ICT service delivery or ICT operations within a complex organisation.
- Demonstrable experience leading customer-focused ICT services and support functions.
- Degree-level qualification in ICT Information Systems Computer Science Business Technology or a related discipline or equivalent relevant experience.
- ITIL Foundation (v3 or v4) qualification or higher.
- Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT digital services cyber security or public sector transformation.
Additional Information
- Working hours: 37 hours per week
- Location: Council Offices Southfield Road Loughborough Leicestershire LE11 2TX United Kingdom
- Work pattern: 2 days remote 3 days in the office
- Payment schedule: Bi-weekly
- Application deadline: 28th August 2026 apply ASAP.
Required Skills:
The ICT Service Delivery Manager is responsible for leading the effective operational delivery of ICT services ensuring systems infrastructure support services and technology solutions meet organisational needs and provide a high-quality customer-focused experience.
Required Education:
The ICT Service Delivery Manager is responsible for leading the effective operational delivery of ICT services ensuring systems infrastructure support services and technology solutions meet organisational needs and provide a high-quality customer-focused experience.
