ICT Field Services Team Leader

At theNSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training.

• Ongoing Full-Time & Temporary Full-Time Opportunities
• Location: Dubbo & Tamworth
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months for locations (however not limited to only these locations: Armidale Bathurst Broken Hill & Parramatta.)
• Competitive remuneration ranging from $129464 to $142665 plus super & annual leave loading.

Join the NSW Department of Education as anICT Field Services Team Leaderand lead a team of ICT support professionals to deliverhigh-quality ICT servicestoNSW public schools and Departmental offices.

Youll ensure consistent standardised support aligned todepartmental policies best-practice operating procedures and the Departments ICT priorities.

As the ICT Field Services Team Leader you will oversee day-to-day ICT service delivery build strong partnerships with school and stakeholder leaders and provide expert technical guidancehelping schools to use technology effectively forteaching learning and administration.

For further information please click here to view the role description

About you

• Proven experience leading or coordinating ICT support services in a customer-facing environment.
• Strong stakeholder engagement skills with the ability to communicate effectively with a wide range of ICT capability levels.
• Sound technical knowledge and the ability to guide technology evaluation and adoption.
• Leadership capability to coach teams drive performance and maintain service quality at scale.
• Ability to manage travel and support delivery across multiple sites.
• Knowledge of and commitment to implementing the DepartmentsAboriginal Education Policy and upholding the Departments Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid NSW Working with Children Check for paid employment.
• Current and valid Drivers Licence
• Willingness and ability to undertake short-term travel across but not limited to the assigned area of responsibility.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive salary sacrificing employers contribution to superannuation and annual leave loading
• Flex Leave entitlements generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and addressing the following pre-screening questions:

1. Please describe your experience and the challenges you have faced in leading a team to ensure a high standard of performance. (500 words max.)
2. Provide an example of a service improvement initiative you led. How did you identify the need for improvement what measurable benefits were achieved and how did you support your colleagues through the change. (500 words max.)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience insights and alignment with the Departments values and priorities.

Please refer to the Applicants Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education click here for instructions on how to submit your application.

All other applicants please submit your application by clicking Apply Now.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens permanent residents New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens while temporary roles welcome applicants with a visa.

Closing date: 20th May 2026 at 11:59pm.

For role enquiries please contact Joe Knagge via email

We welcome applications from people of all backgrounds including but not limited to Aboriginal and/or Torres Strait Islander people people of any age or gender people from culturally and linguistically diverse groups and/or from the LGBTQIA community veterans refugees people with disability people with sensory differences and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine please reach out to the contact person for this recruitment details listed above. For more information visit the NSW Department of Educations Diversity equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role and who may be considered for a range of similar roles including temporary term or ongoing roles over the next 18 months.