ICT Business Analyst
Job Location:
Birmingham - UK
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ICT Business Analyst
Fixed Term Contract until 30.11.2027
Grade Scale PO1 Points 33 36: 33856 - 36486
37.5 hours per week
St Basils is looking for an experienced Business Systems Specialist to provide third-line support and help shape how technology is used across our organisation.
Working closely with colleagues suppliers and the wider ICT Team you will support the design configuration and continuous improvement of our key business applications. You will take a leading role in the development and effective use of our Housing Management System while acting as the bridge between business stakeholders and technical teams.
This is a varied role combining technical support business analysis system implementation reporting testing and user training.
Key Responsibilities
- Lead on third-line specialist support for our Housing Management System and other core business applications.
- Manage and support software upgrades new system implementations and system enhancements.
- Gather and analyse business requirements map processes and translate operational needs into effective system solutions.
- Engage with stakeholders across St Basils to understand expectations identify gaps and uncover opportunities for improvement.
- Support colleagues with day-to-day technical and user issues relating to CRM and other business systems.
- Use SQL and SSRS to produce reports and help monitor and improve data integrity.
- Develop testing programmes functional specifications and robust test plans for business systems.
- Conduct quality assurance and system testing before changes are released.
- Produce clear system documentation guidance and process records.
- Prepare and deliver short software update and training sessions for colleagues.
- Liaise with remote support teams software suppliers and third-party vendors to resolve issues.
- Help colleagues understand and make effective use of the software available to them.
- Support new technology initiatives and remain flexible in working with software already in use or planned for introduction.
- Ensure all work complies with St Basils information systems policies standards and guidelines.
About you
You will be a supportive and solutions-focused specialist who can communicate confidently with both technical and non-technical audiences. You will be comfortable investigating complex issues challenging existing processes constructively and turning business requirements into practical improvements.
You will ideally bring:
- Experience supporting Housing Management CRM or comparable business-critical systems.
- Strong third-line application support and troubleshooting skills.
- Experience implementing software upgrades and system changes.
- Knowledge of business analysis requirements gathering and process mapping.
- Working knowledge of SQL and SSRS including reporting and data-integrity analysis.
- Experience producing functional specifications test plans and system documentation.
- A thorough approach to testing and quality assurance.
- The ability to manage relationships with suppliers and third-party support providers.
- Confidence delivering system guidance and training to users with different levels of technical knowledge.
- Strong communication organisation and stakeholder-management skills.
- A commitment to confidentiality personal integrity and responsible handling of sensitive information.
Why join St Basils
At St Basils youll become part of one of the UKs leading youth homelessness organisations helping more than 5000 young people each year. We dont just provide accommodation; we help young people discover their strengths realise their potential and build brighter futures.
Youll be joining a supportive values-driven team where your wellbeing matters your ideas are welcomed and youll have opportunities to learn develop and progress your career.
In return we offer:
- Competitive salary.
- Generous annual leave.
- Pension scheme.
- Wellbeing support.
- Employee discounts.
- Ongoing training and professional development.
- A supportive team that celebrates success and supports one another.
If youre looking for more than just a job and want a career where you can genuinely change lives wed love to hear from you.
St Basils is committed to creating and maintaining an environment for young people colleagues volunteers and partners that is free from discrimination harassment and victimisation where diversity is valued equity is promoted and everyone is treated with dignity fairness and respect.
We welcome applications from people of all backgrounds identities and lived experiences and are committed to making reasonable adjustments throughout the recruitment process and during employment where required.
We are committed to building a workforce that reflects the diversity of the communities we serve and particularly welcome applications from groups that are currently under-represented within our workforce including people with disabilities care-experienced people people with lived experience of homelessness and people from ethnically diverse backgrounds.
All appointments will be made on merit based on the skills experience and behaviours required for the role. Where appropriate we use inclusive recruitment practices designed to reduce bias and provide all applicants with an equal opportunity to demonstrate their suitability for the role.
St Basils is the largest organisation in the West Midlands working exclusively with young people aged 1625 who are homeless or at risk of homelessness.
Every year we support more than 4000 young people across Birmingham Sandwell Solihull Warwickshire Worcestershire Wyre Forest and Coventry.
Through our prevention accommodation and support services we help young people build the stability skills and confidence they need to move towards independent living education training and employment breaking the cycle of homelessness and creating brighter futures.
Each year more than 1000 young people are supported in our 45 accommodation schemes including some young parents and their children.
Alongside our regional services St Basils works nationally with young people and partners through our Youth Voice programme and our Positive Pathway Framework helping to influence and improve services across the country.
If you are passionate about helping young people build brighter futures and want to be part of an organisation that makes a difference every day we would love to hear from you.
St Basils is an accredited Disability Confident Leader employer committed to employing keeping and developing all our people. We want everyones recruitment journey with us to be positive and fair.
Please let us know if you need any reasonable adjustments additional support or accessibility assistance during the application process.
For informal enquiries please contact the recruitment team at quoting the relevant job reference number.
Proof of right to work in the UK will be required for all applicants in line with UK Home Office requirements before an employment offer can be confirmed.
St Basils is committed to safeguarding young people and ensuring our recruitment processes minimise potential risks. We are an official registered provider of Ofsted Supported Accommodation Services (registration number).
All successful applicants will be subject to appropriate safer recruitment checks including an enhanced DBS check full employment history checks and references covering the required period.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
Our Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
St Basils is the largest organisation in the West Midlands working exclusively with young people aged 1625 who are homeless or at risk of homelessness. Every year we support more than 4000 young people across Birmingham Sandwell Solihull Warwickshire Worcestershire Wyre Forest and Coventry. Through our prevention accommodation and support services we help young people build the stability skills and confidence they need to move towards independent living education training and employment breaking the cycle of homelessness and creating brighter futures. Each year more than 1000 young people are supported in our 45 accommodation schemes including some young parents and their children. Alongside our regional services St Basils works nationally with young people and partners through our Youth Voice programme and our Positive Pathway Framework helping to influence and improve services across the country. If you are passionate about helping young people build brighter futures and want to be part of an organisation that makes a difference every day we would love to hear from you. St Basils is an accredited Disability Confident Leader employer committed to employing keeping and developing all our people. We want everyones recruitment journey with us to be positive and fair. Please let us know if you need any reasonable adjustments additional support or accessibility assistance during the application process. For informal enquiries please contact the recruitment team at quoting the relevant job reference number. Proof of right to work in the UK will be required for all applicants in line with UK Home Office requirements before an employment offer can be confirmed. St Basils is committed to safeguarding young people and ensuring our recruitment processes minimise potential risks. We are an official registered provider of Ofsted Supported Accommodation Services (registration number). All successful applicants will be subject to appropriate safer recruitment checks including an enhanced DBS check full employment history checks and references covering the required period.
Benefits
BHSF Connect App
Blue Light Card
EAP - Employee Assistance Program
City Save Credit Union
Required Experience:
IC
