Human Centred Design User Researcher

Position Description:

At CGI were transforming how people interact with digital services by placing user insight accessibility and innovation at the centre of every experience. As a User Researcher youll play an important role in shaping evidence-led services that improve outcomes for users organisations and communities.

Working within multidisciplinary teams across design product and technology youll help uncover user needs influence decision-making and support the delivery of inclusive and impactful digital services. Here youll be empowered to contribute ideas collaborate with experts and grow your career within a culture that values creativity ownership and continuous learning.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel to CGI offices or client sites 23 days per week on average.

Your future duties and responsibilities:

In this role you will support the planning and delivery of user research activities that inform the design and improvement of digital services. Working collaboratively with service designers product teams developers and stakeholders youll help ensure decisions are grounded in evidence and aligned to user needs. Youll contribute to creating accessible inclusive and user-centred experiences that deliver measurable outcomes across complex service environments.

Youll be part of a collaborative and supportive team where innovation knowledge sharing and continuous improvement are encouraged. Youll have opportunities to develop your research expertise contribute to best practice and help embed user-centred thinking across projects and programmes.

Research & Discover: Plan and conduct qualitative and quantitative user research activities across digital services.
Analyse & Translate: Synthesise findings into clear insights recommendations and actionable outputs for teams and stakeholders.
Collaborate & Influence: Work closely with multidisciplinary teams to shape service improvements and user-centred solutions.
Facilitate & Engage: Support workshops usability testing stakeholder sessions and research playback activities.
Improve & Evolve: Contribute to research standards continuous improvement initiatives and inclusive research practices.

Required qualifications to be successful in this role:

To succeed in this role you should have experience supporting or delivering user research within digital environments and a strong understanding of user-centred design principles. Youll combine analytical thinking with strong communication skills and a collaborative approach to problem solving.

Experience conducting user research for digital products or services.
Understanding of qualitative and quantitative research methodologies.
Experience working within agile multidisciplinary delivery teams.
Ability to analyse research findings and communicate insights clearly to stakeholders.
Knowledge of accessibility inclusive design and ethical research practices.
Strong facilitation stakeholder engagement and communication skills.
Familiarity with tools such as Miro Mural Dovetail or similar research and collaboration platforms.

Desirable:

Experience working within public sector GDS NHS or regulated environments.
Understanding of service design and user-centred design frameworks.
Experience supporting research operations recruitment or insight management.



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Skills:

• Communication
• Facilitation

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.