HSS IT Service Designer

Job Description:

HSS IT Service Designer

Location: Gloucester - will be on site 5 days per week.

Due to security vetting requirements candidates must be eligible for or currently hold clearance. Candidates must be sole UK national/British citizen and resided in the UK for 10 years and over.

DXC Technology is committed to building diverse inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women underrepresented groups and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive accessible environment for everyone.

At DXC Technology delivering excellence for our customers and colleagues is more than just a motto it is something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth help us cement our place as one of the worlds leading IT solutions enterprises helping us deliver services and solutions in both challenging and exciting situations.

The role:

One of our platinum accounts has openings for an IT Service successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service-orientated attitude. Your role will include designing shaping and evolving end-to-end services across both a on-premise hosting environment and an AWS private cloud platform and the services that will serve to integrate both environments. The role ensures that our services are fit for purpose resilient secure costeffective and supportable aligning with business outcomes and our customers strategic transition towards cloud-based services and requirement for cloud orchestration and service brokerage models.

Working within a blended Agile and ITIL framework the Service Designer collaborates closely with DXC and customer product teams operations architecture security and suppliers to ensure that services are designed with operability supportability performance security compliance and user experience at their core.

Role Responsibilities:

Service Design & Lifecycle Management

• Design endtoend IT services across onpremise and AWS private cloud environments to meet functional and nonfunctional requirements.

• Define service models service boundaries dependencies and integration points.

• Ensure services are designed across the full-service lifecycle: strategy design transition operation and continual improvement.

• Produce and maintain service design artefacts including service definitions service models service blueprints catalogue offerings service acceptance criteria and operational handover documentation.

• Support the drafting of and negotiations for the underpinning service contracts as required.

Hosting and Cloud Services

• Design application hosting services for legacy onprem platforms while supporting migration and modernisation into AWS private cloud.

• Contribute to the development of standardised repeatable cloud service offerings (e.g. compute storage networking platform services).

• Work closely with cloud engineering and architecture teams to ensure designs align with cloud standards patterns and governance.

• Support the organisations move towards a cloud orchestration model enabling selfservice and automated service provisioning.

Service Transition

• Ensure that operational requirements (availability capacity continuity security monitoring support and recovery) are built into services from the outset.

• Collaborate with Service Operations to ensure smooth service transitions and effective handover to live support teams.

• Define support models SLAs OLAs runbooks and escalation paths.

• Participate in service acceptance and readiness reviews.

Governance Risk and Compliance

• Ensure services comply with organisational policies security standards and regulatory requirements.

• Embed risk management resilience and securitybydesign principles into service designs.

• Support cost transparency and financial management by helping to develop cost models and chargeback/show-back solutions.

Stakeholder Engagement

• Act as a bridge between business stakeholders product teams engineers operations suppliers and vendors.

• Translate business/service requirements into consumable supportable service designs.

• Provide service design expertise to Agile delivery teams and participate as a team member in ceremonies as required.

Continuous Improvement

• Review live services to identify opportunities for optimisation standardisation and automation.

• Contribute to continual service improvement initiatives across both onprem and cloud services.

• Support rationalisation of legacy services where appropriate.

What you will bring to the team:

• Serviceoriented mindset with strong customer focus.

• Analytical and structured approach to problem solving.

• Comfortable working through ambiguity during periods of transformation.

• Collaborative and proactive with the confidence to influence across teams.

• Detaildriven while keeping sight of broader business outcomes.

• Excellent organisation and time management skills

• An ability to use your own initiative whilst taking responsibility.

• Eagerness to improve.

• Good communication skills being able to impart your own knowledge and listen to others.

Desirable Skills and Technologies

• Strong experience in IT Service Design within complex enterprise environments.

• Practical knowledge of ITIL (v3 or ITIL 4) service design and service management practices.

• Understanding of AWS cloud services particularly in private or controlled cloud environments.

• Experience designing services across hybrid onprem and cloud infrastructures.

• Ability to design services with a strong focus on operability resilience and supportability.

• Experience working within Agile delivery environments collaborating with product and engineering teams.

• Strong documentation writing and service modelling skills.

• Excellent stakeholder management and communication skills.

• Experience in organisations transitioning to cloud orchestration or service brokerage models.

• Familiarity with DevSecOps automation and Infrastructure as Code concepts.

• Experience with service catalogues CMDBs and service management tooling.

• Knowledge of financial management for IT services (e.g. cost modelling chargeback/showback).

• Exposure to security compliance and risk frameworks within cloud environments.

• Proven experience in a Service Designer Service Architect or similar role.

• Experience supporting application hosting services (onprem and/or cloud).

• ITIL qualification (ITIL v3 or ITIL 4).

• AWS certification or demonstrable AWS experience.

• Experience working in large highly-regulated or multisupplier environments.

What we will do for you:

• Competitive compensation

• Pension scheme

• DXC Select Our comprehensive benefits package (includes private health/medical insurance childcare vouchers gym membership and more)

• Perks at Work (discounts on technology groceries travel and more)

• DXC incentives (recognition tools employee lunches regular social events)

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.