HR Assistant

Quality& Compliance Assistant Supported Living

Location: North-East Essex Ipswich& Norwich (travel required)
Reporting to: Head of Care
Driving Licence: Essential

AboutHarley House Supported Living

At Harley House Supported Living our missionis to make a positive difference to people and their families by deliveringpersonalised health and social care that helps people achieve the things theywant out of life.

Our values are at the heart of everything wedo:

• SAFE Putting people first and protecting their rights.
• SOUND Delivering high-quality evidence-based care.
• SUPPORTIVE Empowering people to achieve independence choice and control.

We are looking for a motivated and organisedQuality & Compliance Assistant to join our growing team and help ensure oursupported living services consistently deliver outstanding care.

About theRole

Working alongside the Head of Care you willsupport quality assurance and regulatory compliance across our supported livingservices in North-East Essex Ipswich and Norwich. You will help servicesmaintain CQC readiness identify opportunities for improvement analyse qualitydata and support teams to deliver safe person-centred care.

This is an excellent opportunity for someonewith experience in health and social care who enjoys auditing problem-solvingand driving continuous improvement.

KeyResponsibilities

• Carry out scheduled and unannounced quality assurance visits across services.
• Complete audits and monitor compliance with CQC Fundamental Standards health and safety legislation and local authority requirements.
• Support services to remain inspection-ready at all times.
• Monitor safeguarding activity incidents and action plans escalating concerns where appropriate.
• Analyse quality and compliance data to identify trends and opportunities for improvement.
• Produce clear reports and present findings to the Head of Care.
• Support managers in implementing and monitoring improvement plans.
• Review care records documentation and policies to ensure compliance and best practice.
• Champion person-centred care by seeking feedback from the people we support and their families.
• Promote a culture of continuous improvement accountability and learning across services.

About You

Were looking for someone who is:

• Passionate about delivering high-quality person-centred care.
• Organised analytical and confident working with data.
• Comfortable carrying out audits and producing reports.
• Confident communicating with staff managers families and the people we support.
• Able to challenge poor practice professionally and support positive change.
• A strong team player with excellent attention to detail.

EssentialRequirements

• Level 3 Health & Social Care qualification (or equivalent).
• Knowledge of CQC regulations and health and social care legislation.
• Experience collecting and analysing data.
• Good Microsoft Office skills particularly Excel.
• Full UK driving licence and willingness to travel between services.

Desirable

• Level 4 or 5 qualification in Health & Social Care Leadership Quality or Change Management.
• Experience preparing for or supporting CQC inspections.
• Experience using care management or quality assurance systems.
• Experience producing reports for senior managers or regulatory bodies.
• Experience working across multiple services.

Why JoinHarley House

Youll become part of a supportiveorganisation that values quality continuous improvement and putting peoplefirst. Youll work closely with experienced leaders develop your knowledge ofquality and compliance and play an important role in improving outcomes forthe people we support.

If youre passionate about quality complianceand making a real difference wed love to hear from you.

For a more detailed version of the job description or if you have any questions please email