Housing Solutions Office

Umbrella - 28.30 per hour - Umbrella

As a Housing Solutions Officer you will support households living in temporary accommodation and help residents secure sustainable housing solutions. You will manage tenancy-related matters investigate complaints coordinate repairs address ASB issues and support households to move from temporary accommodation into suitable private rented housing.

• Manage a caseload of households in temporary accommodation.
  
• Provide housing advice and tenancy support.
  
• Support residents to move into private rented accommodation.
  
• Investigate and resolve tenant complaints.
  
• Manage tenancy-related issues and breaches.
  
• Deal with anti-social behaviour (ASB) cases.
  
• Coordinate repairs and property maintenance issues.
  
• Liaise with landlords contractors and accommodation providers.
  
• Carry out tenancy and property management duties.
  
• Ensure accommodation meets required standards.
  
• Support homelessness prevention and housing sustainment.
  
• Work closely with internal teams and external partners.
  
• Maintain accurate case records and reports.
  
• Provide excellent customer service to residents.
  
• Work autonomously while contributing to team objectives.
  

• Experience working within Housing Homelessness Temporary Accommodation or Housing Management.
  
• Experience managing tenancy-related cases.
  
• Experience dealing with temporary accommodation residents.
  
• Experience investigating complaints and resolving housing issues.
  
• Experience handling ASB cases.
  
• Experience coordinating repairs and maintenance matters.
  
• Knowledge of housing legislation and homelessness law.
  
• Strong customer service and case management experience.
  
• Excellent written and verbal communication skills.
  
• Strong IT and administrative skills.
  

• Housing Management.
  
• Homelessness Legislation.
  
• Housing Law.
  
• Temporary Accommodation Management.
  
• Anti-Social Behaviour Procedures.
  
• Tenancy Management.
  
• Housing Options and Housing Advice.
  

• Relevant Housing or Homelessness experience.
  
• Right to Work in the UK.
  

• Working Hours: 35 hours per week.
  
• Monday to Friday.
  
• 09:00 - 17:00.
  
• Location: Edmonton Green EN3 area.
  
• Experience within Local Authority Housing Services highly desirable.
  
• Supplier Submission Deadline: 13th November 2026.
  
• We work on bi-weekly payment schedule.
  
• Apply ASAP.