Housing Partner 6 Month Fixed Term Contract

Do you enjoy building relationships solving problems and making a real difference to peoples lives

6 Month Fixed term contract only.

At Abri we know that a home is more than just bricks and mortar. Its where people feel safe raise their families and build their futures. Thats why were looking for a Housing Partner who genuinely cares about customer satisfaction to help us support our communities.

Youll manage a patch of up to 600 homes within the Southamptonarea and be the familiar face in the communities you support. Whether youre helping a customer through a difficult situation resolving neighbourhood concerns or working with local partners to improve an area youll play a key role in helping our customers thrive.

This is a role for someone who loves variety enjoys working independently and isnt afraid to tackle challenges head-on. Youll have the freedom to manage your own patch while being part of a supportive and collaborative team that shares the same goal: creating safe homes and communities where people are proud to live.

Day to day youll:

• Build strong positive relationships with customers and communities.
• Support customers to sustain their tenancies and access the help they need.
• Resolve tenancy issues including anti-social behaviour and breaches of tenancy.
• Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
• Carry out estate and neighbourhood inspections helping to ensure communities remain clean safe and welcoming.
• Act as a visible and approachable representative of Abri within your patch.
• Take ownership of customer issues and see them through to resolution.

Were looking for someone who combines housing management experience with a genuine passion for customer service and takes pride in making a positive impact.

What youll need:

• Experience in housing management or a similar customer-focused role.
• Knowledge of tenancy management tenancy enforcement and legal processes.
• Confidence managing difficult conversations and challenging situations.
• Great communication and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Experience using customer management systems and working digitally.

A full UK driving license is essential to this role with access to your own vehicle.

If youd love the opportunity to join a team as passionate about making a difference as you are and be part of a supportive values-driven organisation wed love to hear from you!

For more information be sure to take a look at the job description below.

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.